Summary

Performs all scheduling and registration functions and processes supporting Outpatient Therapy Departments including scheduling clinical services, conducting patient interviews, pre-registration/registration, collecting and verifying demographic and financial data, accurately entering system-required information, completing system-related tasks to schedule and register patients. Schedules and registers patients in the Hospital patient financial manager application and utilizes various software including online electronic insurance verification systems to complete authorization/referral purposes. Completes documentation according to St. Clair Hospital policies and procedures and the requirements of Corporate Compliance; local, state, and federal agencies; the Department of Health (DOH); and the Joint Commission (e.g. ABN, MSP, Advanced Directives, patient rights, HIPPA, Red Flag, ICD & CPT coding).

Receives patients and visitors for check-in and check-out, collects co-pays, answers telephones, schedules patients contacts physician offices if needed ensuring appropriate referrals, and performs a variety of clerical duties (e.g., typing, creating forms and reports, maintaining files, distributing mail and patient orders, photocopying, faxing, maintaining office supply inventory and ordering, etc.).

Minimum Qualifications

1. High school graduate or equivalent.
2. One year of customer service experience.
3. Excellent communication and customer service skills.
4. Fundamental understanding of personal computers, familiarity with the Windows operating system, and proficient typing skills.
5. Strong organizational, prioritization and interpersonal skills.
6. Ability to work in a fast-paced environment.

Preferred Qualifications

1. Previous work experience in healthcare registration, billing or related field.
2. Knowledge of insurance carrier requirements.
3. Successful completion of a medical terminology course.
4. Knowledge of ICD and CPT coding.
5. Proficiency with Microsoft Office software.

6. Previous Hospital scheduling experience.

7. Ability to type 40 words per minute (wpm).