POSITION SUMMARY

The Referral Coordinator supports the mission, goals, and values of Nevada Donor Network, Inc. (NDN) by serving as the first point of contact for potential tissue and ocular donors. This role is responsible for receiving and documenting donor referrals, conducting preliminary medical record reviews, and determining initial donor eligibility in alignment with regulatory standards and processor criteria.

The Referral Coordinator ensures accurate case documentation, timely communication with hospitals and other stakeholders, and smooth case transition to the Approach Coordinator for family authorization and further allocation.

A successful Referral Coordinator demonstrates attention to detail, effective communication, strong critical thinking skills, and the ability to multi-task in a fast-paced environment.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s):

• Receive and document all donor referrals in a timely, accurate, and professional manner.
• Serve as the initial point of contact for hospitals, coroners/medical examiners, and other referral sources.
• Conduct preliminary reviews of medical records, electronic health records, and available clinical information to assess potential donor eligibility.
• Apply established medical and processor screening criteria to identify potential suitability for tissue and ocular donation.
• Accurately enter donor information and referral data into designated databases in real time.
• Communicate effectively with hospital staff, coroners, funeral homes, and other key stakeholders to collect essential referral information.
• Prepare case files and documentation for seamless transition to the Approach Coordinator.
• Identify and escalate complex or uncertain cases to designated leadership or on-call staff for further review.
• Maintain confidentiality, accuracy, and compliance with all NDN protocols, accreditation standards, and regulatory requirements.
• Participate in required training, continuing education, and performance improvement initiatives to maintain proficiency.
• Support departmental performance goals by meeting or exceeding established metrics for referral response and case preparation.
• Exemplify NDN’s mission and core values by providing respectful, professional, and compassionate service to all stakeholders.
• Other duties as assigned to support the success of the Donation Services team.
• Required Skills and Abilities
• Strong verbal and written communication skills for effective interactions with hospital staff, coroners, funeral homes, and other stakeholders.
• Excellent attention to detail and accuracy in data entry, documentation, and record review.
• Critical thinking and analytical skills to interpret medical information and apply eligibility criteria.
• Effective time management and organizational skills to balance multiple referrals in a fast-paced environment.
• Proficiency with databases, electronic documentation platforms, and Microsoft Office Suite (or equivalent tools).
• Ability to gather, assess, and document sensitive information quickly and accurately.
• Ability to remain calm, professional, and solutions-focused in high-volume or time-sensitive situations.
• Ability to work independently while collaborating effectively with team members and external partners.
• Ability to adapt quickly to evolving policies, systems, and regulatory requirements.
• Ability to uphold confidentiality and professionalism in all communications and actions.
• Effectively handles daily challenges:
• Successfully uses online databases to perform duties.
• Demonstrates attention to detail for accurate real-time data entry.
• Demonstrates effective decision-making skills:
• Makes daily independent decisions regarding donor eligibility with additional resources available 24/7 if needed.
• Analyzes, thinks through, and solves complex problems step-by-step.
• Looks beyond the obvious solution to a problem and uses innovative and creative thinking to find the best resolution.
• Demonstrates effective interpersonal communication skills:
• Communicates well with people both verbally and written, at different levels, while potentially working in a remote environment.
• Successfully shares information with others while listening to and understanding their points of view
• Completes continuous training requirements to maintain proficiency and improve performance in a rapidly changing work environment.
• Complies with Nevada Donor Network’s Quality Systems and Corporate Compliance programs.
• Meet or exceed departmental performance metrics and actively contribute to data analysis and process improvement initiatives.
• Exemplify NDN’s mission and core values by maintaining professionalism, compassion, and dedication in every interaction.
• Adheres to established attendance policy through regular and prompt attendance.
• Demonstrates strong, personal dedication to the mission of Nevada Donor Network.
• Exemplifies the core values of Nevada Donor Network at all times.
  

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

POSITION QUALIFICATIONS

Competency Statement(s) – Position Specific

• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail-Oriented - Ability to pay attention to the minute details of a project or task.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Self-Confident - The trait of being comfortable in making decisions for oneself.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  

Competency Statement(s) - Company Specific

• Understand and commit to the following:
• Organizational Core Purpose: To save and heal lives.
• Core Values: Relentless, Joyful, Selfless.
• Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams, and get to yes: every donor every time
• Team Builder - Ability to convince a group of people to work toward a goal.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Judgment - The ability to formulate a sound decision using the available information.
• Adaptability - Ability to adapt to change in the workplace.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Compliance – Ability of the individual to be in accordance with established guidelines, policy, standards or legislation.

SKILLS & ABILITIES
Education: Successful completion of a healthcare technical or professional program with current certification such as Emergency Medical Technician, Critical Care Tech, Emergency Room Tech, Intermediate or Licensed Practical Nurse, OR Hospital Corpsman, OR Associates Degree from an accredited college/university in a relevant Science major/program such as Biology, Chemistry, Social Work or Healthcare Administration. Bachelor’s Degree preferred.
Experience: One year of related work experience in organ, tissue or eye procurement may substitute for education. MUST understand disease processes and medical terminology.
Computer Skills: Proficient in Microsoft Office programs, including but not limited to Microsoft Word, Excel, PowerPoint, and Outlook, and social media platforms. Minimal keyboarding/typing skills at 45 wpm.
Certificates & Licenses: May require AATB certification as a Certified Tissue Banking

Specialist within 3 years of employment. Must maintain AATB certification once achieved.
Other Requirements: Demonstrated effective interpersonal and communication skills. English

language proficiency; a second language preferred. Required understanding of disease processes and medical terminology. Other requirements as assigned.

WORK ENVIRONMENT: Non-smoking office. Shift work; Occasional mandatory overtime work

required. Moderate to heavy workload produces moderately stressful situations in a quick

decision-making environment.

NDN has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and NDN reserves the right to change this job description and/or assign tasks for the employee to perform, as NDN may deem appropriate.