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Job Title: Regional Director of Operations (Multi-Site Dental Operations)

Salary Range: $90,000-$110,000 (Exempt)

Employment Type: Full-time

Department: Front Office

Reports to: Vice President of Operations

Schedule: Primarily Monday-Thursday with occasional Friday support as needed.

Location: Remote/ Travel-Based within Southern California (North & South Orange County, Inland Empire, San Fernando Valley, & Bakersfield)

Position Overview:

The Regional Operations Director (ROD) is a hands-on leader responsible for driving operational excellence, patient experience, team development, and growth across multiple dental implant centers. This role ensures every office consistently delivers exceptional customer service while operating in alignment with the company’s core values, clinical standards, financial goals, and operational expectations.

The ROD partners closely with Office Managers, providers, and support teams to cultivate a culture of accountability, compassion, professionalism, and continuous improvement. This leader serves as both a coach and operational strategist, focused on growing office performance, strengthening team culture, and delivering outstanding patient experiences.

This is a full-time, remote/travel-based leadership role requiring regular in-office support and travel throughout assigned regions, including:

● North & South Orange County

● Riverside County

● San Fernando Valley

● Bakersfield

Core Focus Areas:

Customer Service Excellence & Patient Experience

• Champion a patient-first culture centered on compassion, communication, trust, and service excellence.

• Ensure every office consistently delivers an exceptional patient journey from consultation through treatment completion.

• Support teams in resolving escalated patient concerns with professionalism, empathy, and urgency.

• Coach Office Managers and front office teams on hospitality standards, communication skills, and service recovery techniques.

• Maintain high patient satisfaction scores, online reputation standards, and referral relationship excellence.

• Partner with providers and teams to maintain an organized, welcoming, and efficient patient experience across all locations.

Leadership, Culture, & Team Development

• Inspire and develop high-performing teams that reflect the company’s core values and mission.

• Create a culture of accountability, collaboration, positivity, and growth.

• Provide leadership, coaching, and operational guidance to Office Managers and front office teams.

• Support recruitment efforts by identifying and hiring candidates who align with company culture and service expectations.

• Facilitate onboarding, training, and continued professional development for office leadership and team members.

• Conduct regular coaching sessions, leadership development meetings, and quarterly performance reviews.

• Recognize and develop future leaders within the organization.

Multi-Site Operations Management

• Oversee daily operations across multiple locations to ensure consistency, efficiency, and operational excellence.

• Monitor office workflows, scheduling optimization, treatment presentation processes, and financial performance.

• Conduct operational audits to ensure compliance with the company procedures and financial accountability.

• Support new office openings, staffing coordination, and operational readiness initiatives.

• Provide interim operational support when needed for Office Manager or front office coverage.

• Ensure offices maintain cleanliness, professionalism, organization, and brand standards.

KPI Management & Growth Accountability

The Regional Director of Operations is responsible for driving measurable growth and operational performance across all assigned offices. This role will regularly review, analyze, and coach teams on key performance indicators (KPIs) to ensure offices meet growth and service goals.

Key Performance Metrics Include

• Production & Collections Growth

• Schedule Utilization & Provider Efficiency

• New Patient Growth

• Referral Growth & Retention

• Patient Satisfaction & Online Reviews

• Payroll Efficiency & Labor Management

• Office Profitability & Financial Performance

• Team Retention & Employee Engagement

Growth Responsibilities

• Develop and execute operational strategies that support revenue growth and increased patient conversion.

• Partner with Office Managers and providers to improve treatment acceptance and patient retention.

• Identify operational inefficiencies and implement improvement plans.

• Lead weekly KPI review meetings and accountability discussions with office leadership teams.

• Support referral relationship growth and local office marketing initiatives.

• Drive consistency in systems and workflows that improve both patient experience and office performance.

• Collaborate with leadership on expansion opportunities, growth initiatives, and operational scalability.

Compliance & Accountability

• Ensure all locations remain compliant with OSHA, HIPAA, safety protocols, and company policies.

• Maintain accountability for operational standards, documentation, and reporting requirements.

• Oversee monthly audits related to scheduling, collections, deposits, patient ledgers, and operational procedures.

• Partner with leadership to implement process improvements and operational best practices.

• Ensure operational integrity, professionalism, and consistency across all centers.

HR & Employee Relations

• Support employee relations matters with professionalism, fairness, and consistency.

• Assist with payroll audits, PTO review, overtime monitoring, and timecard accuracy.

• Collaborate with HR and leadership on disciplinary actions, coaching plans, and employee development initiatives.

• Ensure onboarding systems, employee records, and training platforms remain accurate and up to date.

• Foster a workplace culture centered on accountability, respect, communication, and support.

Required Qualifications:

• Minimum of 3 years of experience in multi-site healthcare or dental operations leadership.

• Strong leadership, communication, and organizational skills.

• Proven ability to lead teams with accountability, empathy, professionalism, and a growth mindset.

• Experience managing operations, KPI’s, employee relations, compliance, and customer service initiatives.

• Strong analytical and problem-solving skills with the ability to drive operational and financial growth.

• Ability to travel regularly between office locations.

• Proficiency with operational systems, scheduling software, reporting tools, and HR platforms.

• Passion for delivering exceptional patient care and creating positive, and growth-oriented team cultures.

What Success Looks Like in This Role

• Offices consistently achieve KPI, growth, and profitability goals.

• Teams feel supported, developed, and aligned with company values.

• Patients consistently receive exceptional care and service.

• Offices operate efficiently, compliantly, and collaboratively.

• Leaders are empowered, accountable, and growth-focused.

• Strong employee retention, patient satisfaction, and referral relationships are maintained across all regions.

Benefits:

• Vacation Accrual

• Sick Time Accrual, with rollover

• Full benefits eligibility after 60 days (Medical, Dental, Vision, & other Voluntary Benefit Options)

• 401k with company match

• Paid Holidays