DIRECTOR OF OPERATIONS We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are the collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team! OPTIMAL CANDIDATE: As the Director of Operations, you will play a strategic role on a dedicated team as it continually strives to over-deliver on client expectations. Hello! Destination Management specializes in Destination Management Services and the design and production of special events. We are looking for a career-minded individual who thrives in a fast-paced, high-energy work environment where excellence is the norm. The successful team player will be innovative and able to create logistical solutions while providing leadership to Account Managers in program operations. They will possess 5 + years of hospitality and leadership experience. PAY: To be discussed during the interview SCHEDULE: This position is based on client needs, and will require you to workdays, evenings, and/or nights as well as holidays and weekends, as needed. SUMMARY OVERVIEW OF POSITION: The Director of Operations provides strategic and hands-on leadership to ensure Hello! Destination Management delivers exceptional programs and consistently exceeds client expectations. This role leads day-to-day operations, develops Account Managers and Operations team members, and ensures proposals, vendors, staffing, and on-site execution are aligned with service standards, budgets, and timelines. Key Responsibilities Design and lead program operations, including support in other destinations as needed. Attract, retain, train, and mentor Account Managers and Operations team members on best practices and service standards. Serve as a subject matter expert in destination management services (group transportation, theme décor and entertainment, tours, activities, off-site events, and related services). Provide daily guidance, coaching, and performance support to maximize team effectiveness. Lead proposal development, including pricing and costing, and provide clear direction to support staff as needed. Conduct site inspections and oversee operational readiness for programs and events. Negotiate with vendors to secure quality services, strong value, and reliable delivery. Identify, schedule, and manage quality part-time field staff to support program execution. Oversee program closeout, including final invoice preparation and client-ready documentation. What Success Looks Like: Strong Organization, Time Management, Strong Communication, Excel and Word, One-on-one personal interaction, and outgoing and positive attitude. Programs are delivered smoothly, safely, and on time, with high client satisfaction. Proposals are accurate, competitive, and aligned with cost, margin, and scope expectations. Vendors and field staff consistently meet quality standards and reflect the Hello! brand. Account Managers and Operations team members are developed, supported, and retained. Operational processes are organized, repeatable, and continuously improved. SPECIAL REQUIREMENT: Must have a valid driver’s license with a good driving record. Equal Opportunity Employer (EEO) Statement Hello! Destination Management is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. ADA Essential Functions Statement The tasks listed above represent the essential functions of the position. Additional duties may be assigned as needed. Candidates must be able to perform these essential functions with or without reasonable accommodation. Physical & Environmental Requirements This position requires the ability to remain in a stationary position, move about the workplace, and operate standard office equipment. Physical requirements are described using ADA-compliant, non-exclusionary language. Reasonable Accommodation Statement We are committed to providing reasonable accommodations to individuals with disabilities to enable successful performance of essential job functions. If you need accommodation during the application or employment process, please notify Human Resources. Pay Transparency Notice Where required by applicable law, we disclose a good faith compensation range that reflects what we reasonably expect to pay at the time of hire for this role. The actual offer may vary based on factors such as job-related skills, experience, education, certifications, and market conditions. For locations without a pay range disclosure requirement, candidates may still request the pay scale for this role during the process. We do not request or rely on salary history where prohibited by law. At-will Employment As an employee of Hello! Destination Management, your employment has been and continues to be “at-will.” This means that during the course of employment with the Company, employees are free to terminate their employment with the Company at any time, with or without a reason, and the Company has the right to terminate employees at any time, with or without a reason. Although the Company may choose to terminate an employee for cause, cause is not required. No one other than the President of the Company has the authority to alter this at-will employment arrangement, to enter into an agreement for employment for a specified period of time, or to make any agreement contrary to this at-will arrangement. Furthermore, any such agreement must be in writing and must be signed by the President of the Company. Job Description Disclaimer This job description is not a comprehensive listing of duties and responsibilities. Duties, responsibilities, and activities may change at any time with or without notice to meet evolving business needs.