Senior Regional Property Manager

Classification Exempt

Rev Date 07.2025

Reports to Director of Asset Management Operations

JOB DESCRIPTION

Summary/Objective

The Senior Regional Property Manager is accountable to protect, maintain and enhance the value of real estate assets in order to maximize the owner's financial return and for the benefit of the tenants, consumers and the community. This is accomplished by direction and coordination of the center's operational activities, leasing, and marketing. This incumbent represents the property owner to both the tenants and the public.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients and the public whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations.

2. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, landscaping, snow removal, tenant build-out and other shopping center operations.

3. Develop operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy. Prepare this document to be used as an ongoing accounting reporting tool. Further accountability includes administration of budgets, operational review and analysis of corrective action needed. Recommend and implement programs that contribute to center profitability.

4. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.

5. Maintain company property standards and communication with site Prope1iy Manager through in person site inspections minimally on a quarterly basis.

6. Administer leases on each project including promptly synopsizing new leases, reviewing all tenant billings, analyzing lease clauses, preparation of vacancy reports, enforcing tenant compliance and performing landlord obligations. Identify leasing prospects and occasionally respond to routine leasing inquiries. Interface with leasing representatives/brokers and assist to assure spaces are leased/re-leased promptly.

7. Bid work for tenant improvement. Keep accurate records of current space conditions including roof, HVAC, utilities, and special circumstances. At all times keep the space in condition to show.

8. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned.

9. Coordinate collection and documentation of all revenues following lease obligations of tenants and the owner's policy on accounts receivable. Collect delinquent accounts promptly. Communicate with accounting department to ensure accuracy of rent roll and accounts receivable.

10. Engage, contract, supervise and approve invoices for all goods/services required to maintain the properties up to company and owner standards. Develop a network of emergency services and be available for 24 hour per weekend coverage as required. Supervise on-site maintenance mechanics, if utilized at assigned properties. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Forecast and manage replacement of major capital expense items including HVAC system, roof systems, parking lot surfaces, etc.

11. Manage tenant relations and coordinate requests for repairs and maintenance, understanding of rent charges, lease issues and other tenant concerns. Assist in managing tenant "fit-up" work, as needed or assigned. Represent ownership at promotional meetings of merchants. Complete regular retail sales analysis to assure thorough information on center sales and accurate, timely overage billings.

12. Liaison with other disciplines/departments within the company to provide a team approach to the management of real estate. Coordinate the activities not directly controlled by the manager but directly related to each prope1iy i.e.: production of sales statements, insurance monitoring, leasing, marketing and promotions, capital improvements, accounting/financial reporting and legal services.

13. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting.

14. Keep abreast of new technologies, systems and procedures related to property management.

15. Adhere and ensure compliance to all Fair Housing laws.

Skills

• Ability to communicate positively and professionally.
• Strong business acumen
• Strong resident/customer relations skills.
• Decision Making ability.
• Ability to maintain a budget.
• Ability to multi-task and get inte1rnpted frequently.

Work Environment

This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job may also include outdoor and property work.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Employee must be able to move 20 pounds regularly and walk steps to complete regular visual inspection of property.

Travel

Travel between property locations and to corporate offices is expected for this position. Must maintain a valid driver's license.

Education and Experience

• Associate degree or equivalent vocational/technical training preferred.
• Five years minimum experience in property management required.
• Courses in property management and/or real estate preferred.
• CSM, CPM or RPA credentials preferred.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.