Overview

Due to growth, we are adding a Sr. Director, Product Operations & Governance to our team!

We are seeking a strategic yet hands-on leader with PBM or related healthcare industry experience and a strong background in product operations, process improvement, and organizational transformation.

The Sr. Director, Product Operations & Governance will play a critical role in transforming how products are developed, approved, launched, and managed across the enterprise. This highly operational leadership position is responsible for building, implementing, and sustaining a scalable product governance framework that brings structure, accountability, and consistency to the end-to-end product lifecycle while enabling innovation and business growth.

The ideal candidate thrives in ambiguity, excels at building processes and frameworks from the ground up, and has the ability to lead both the initial transformation and long-term operational execution. Experience applying Agile, Lean, Six Sigma, or similar continuous improvement methodologies will be valuable in driving sustainable change.

Success in this role requires exceptional relationship-building, change management, and influencing skills. Working across Navitus and its affiliated business lines, including Archimedes, Clarventa, and Lumicera, this leader will partner with Product, Operations, Technology, Compliance, Finance, and Commercial stakeholders to establish effective governance, align priorities, and drive accountability across functions without direct reporting authority.

This is an opportunity for a builder and change leader who can navigate complexity, challenge existing practices, and create the operational foundation needed to support disciplined product decisions, regulatory compliance, and measurable business outcomes.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Define, implement, and continuously improve the enterprise product governance model, including roles, responsibilities, decision rights, approval thresholds, escalation paths, and governance forums.
• Own lifecycle governance across ideation, intake, business case development, design, build, launch, distribution, monitoring, optimization, and retirement.
• Establish stage-gate criteria and required artifacts for product approval, including product briefs, business cases, risk assessments, launch readiness materials, roadmap updates, and performance scorecards.
• Lead cross-functional product intake and prioritization processes to align investments with enterprise strategy, customer needs, market opportunities, regulatory requirements, and expected business value.
• Create a consistent governance process for evaluating business cases, expected value, implementation readiness, risk exposure, resource needs, and capacity tradeoffs.
• Partner with Legal, Compliance, Security, Clinical, Finance, Technology, Operations, and Commercial teams to ensure decisions meet policy, regulatory, operational, financial, and customer requirements.
• Maintain a governed enterprise view of the product portfolio, including active products, pipeline opportunities, dependencies, risks, investment priorities, lifecycle status, and performance health.
• Own the enterprise product governance cadence, including agenda design, decision preparation, leadership readouts, action tracking, and follow-through.
• Ensure product decisions are documented, communicated, and tied to accountable owners, timelines, measures, risks, dependencies, and expected outcomes.
• Oversee integrated product roadmaps across business and technology teams and ensure roadmap decisions reflect customer needs, market intelligence, regulatory considerations, enterprise priorities, and delivery capacity.
• Monitor delivery against approved commitments and drive resolution of risks, dependencies, resource constraints, and decision escalations.
• Establish product performance monitoring standards, including KPIs tied to growth, adoption, margin, client and member outcomes, operational efficiency, compliance, and value realization.
• Lead regular product health reviews and use data, stakeholder feedback, customer insights, and operational performance to inform continuation, optimization, investment, or retirement decisions.
• Drive adoption of consistent tools, templates, documentation standards, and governance dashboards that improve transparency and decision quality.
• Other duties as assigned.

Qualifications

What our team expects from you?

• PBM or related healthcare industry experience
• Bachelor’s degree in business, healthcare administration, technology, product management, or a related field required. Master’s degree preferred.
• 10+ years of progressive experience in product governance, product operations, product management, portfolio management, risk management, compliance, or enterprise program leadership required.
• 5+ years of progressive leadership experience, which may include leading individual contributors or teams, required.
• Proven experience designing and implementing governance models, decision rights, stage-gate processes, portfolio routines, and product lifecycle controls required.
• Knowledge of product lifecycle management, agile delivery, enterprise systems, regulatory considerations, privacy, security, and operational readiness required.
• Experience translating business strategy, customer needs, market intelligence, and risk considerations into product roadmaps, approval decisions, and execution plans required.
• Demonstrated ability to use data, metrics, feedback, and financial analysis to assess product health, prioritize investments, and mitigate risk required.
• Demonstrated ability to influence senior leaders, align cross-functional stakeholders, and lead change across complex matrixed teams required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

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Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.