JOB SUMMARY

The Parts Manager is responsible for the development and administration of an effective branch parts operation. The position requires a team player that can build positive relationships with co-workers and customers. Supervises and coordinates activities of the branch parts associates to ensure that all activities meet the tests and standards of the mission, vision, values and is completed in an efficient, safe and profitable manner. Specific responsibilities are the training and monitoring of the performance of the parts team at their location. Additional responsibilities include maintaining solid vendor relationships, running reports, and other duties as assigned by the corporate parts manager.

Duties & Responsibilities:

The following responsibilities are subject to change according to workload and changes within the dealership.

Additional duties or job functions that can be performed may be required as deemed necessary by the Corporate Parts Manager, Vice President and President.

Supervision:

• Train, motivate and supervise subordinates in daily tasks monitoring efficiencies.
• Delegate duties as and when necessary.
• Conduct yearly performance appraisals when due. Planning of PTO/Vacation etc.
• Recruiting, hiring and termination as necessary.

Customer Growth:

• Maintain good customer relationships to exceed the customers’ expectations.
• Grow customer database utilizing all tools available. Inputting all information in CRM Database SUGAR being as detailed as possible.
• Make outgoing Phone sales/Cold Calls procuring new customers and business for Parts Department. Pass on any leads obtained for other departments (Sales, Service, Rental, Training, Allied)
• Visit current customers as well as prospects.

Inventory:

• Manage inventory ensuring stock levels are maintained and are accurate.
• Monitor off site warehouses including field service technician inventories.
• Work towards achieving manufacturers stock to emergency ratio.
• Reduce slow moving/obsolete inventory.
• Process where applicable ‘yearly parts return’ to manufacturers.
• Oversee and co-ordinate yearly Inventory counts.
• Maintain lost and found ticket throughout the month.

Budget/P&L:

• Manage daily branch activities to achieve desired profit margins outlined in yearly budget.

Daily Tasks:

• Answer Incoming phone calls of both internal and external customers, documenting all calls.
• Maintain email in box processing all mail as soon as possible.
• Research quotes for external and internal customers.
• Process all orders promptly and efficiently.
• Co-Ordinate and track the return of warranty parts to manufacturers/vendors. Work with Corporate warranty controller.
• Store and ensure safekeeping of specialized tools and equipment for lap top diagnosis (Linde/ Clark Cables etc.) Keeping track of outgoing/incoming equipment.
• Housekeeping of warehouse and parts areas. Assist with general cleanliness of Dealership emptying of office trash cans, vacuuming entire office, clean bathrooms.

Competencies:

• Solid reading skills – must be able to read orders/match orders on shipping tickets to items picked.
• Basic math skills and reasoning skills.
• Ability to understand and execute instructions.
• General understanding of the warehouse and footprint

Physical Requirements:

• Able to move/lift up to 50 lbs. unassisted
• Able to withstand temperatures in a typical warehouse environment
• Position spends some amount of time standing, walking, lifting, pulling and pushing
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

TRI