• Serve as the primary contact for current and new customers across the company.
• Serve as the primary contact to address customer issues, and initiate a corrective action report with subsequent follow-up action items;
• Interview, hire, train, and manage Supervisors as well as employees;
• Manage vehicles and equipment for assigned technicians with the assistance of the Department Supervisors.
• Insure parts are being billed out per work performed;
• Ensure that assigned service center, equipment, and vehicles are consistently clean based on Company Expectations.
• Meet regularly with Hoover customers to ensure that Hoover as a company meets and exceeds customer expectations and adjust as necessary;
• Required to maintain the work is being completed on time as well as completed proficiently and correctly;
• Must be able to work a flexible work schedule, i.e., eight (8) to sixteen (16) hours depending on job services requirements and customer needs. These hours can be extended into weekends and/or holidays;
• Must maintain and account for assigned Hoover property. This includes tools, credit cards, company vehicle, cell phone, laptop, calibration equipment, and parts;
• Required to properly prepare all necessary paperwork and documentation of service performed on a timely basis and submit same to proper office personnel for processing;
• Other duties as assigned.

• Two (2) to four (4) years of previous work experience required and/or the combination of equivalent work experience and educational/technical training in a related field;
• Electrical and/or mechanical experience/knowledge preferred;
• Basic personal computer skills including electronic mail, word processing, spreadsheets, graphics, etc.;
• Ability to read and comprehend simple instructions, short correspondence and memos;
• Ability to write simple correspondence;
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization;
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals;
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs;
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form;
• Ability to deal with problems involving several concrete variables in standardized situations;
• Must be able to safely operate company vehicles.

• This position will work hours, Monday-Friday 7-5 Arteisa, NM Office. This position is subject to after-hours and weekend availability to meet deadlines.

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