Elevating humanity through robotics: At SoftBank Robotics America, we’re committed to leveraging collaborative robotics to elevate human work. Our robotics automation solutions are designed to enrich the human experience - how we work, how we learn, how we connect, and how we grow.

SoftBank Robotics America, Inc. is expanding rapidly and we're seeking a Office Operations Lead to join us at our Boston location.

Role Overview

The Office Operations Lead is a polished, highly professional front-office representative for SoftBank Robotics America. This role serves as the first point of contact for employees, leadership, guests, vendors, and partners, and requires exceptional interpersonal presence, confidentiality, and discretion. As a customer-facing (internal and external) position, this role reflects the values, reputation, and operational excellence of the company at all times.

This position is a hands-on, high-accountability individual contributor role that supports the Boston office’s daily operations, property management needs, basic HR administration, and IT coordination. It does not include any people management responsibilities.

The ideal candidate demonstrates a company-first mindset, consistently operating with professionalism, maturity, reliability, and sound judgment. They anticipate needs before they arise, maintain a welcoming and high-functioning workplace, and provide a concierge-level experience to employees, visitors, and business partners.

KEY RESPONSIBILITIES

(These responsibilities do not include supervision or people management)

1. General Office Management

• Manage day-to-day office operations to maintain a professional and efficient environment.
• Coordinate supplies, vendors, service contracts, facilities maintenance, and repairs.
• Maintain office procedures and operational standards.

2. Property & Lease Management

• Serve as primary contact with building management and external vendors.
• Monitor lease terms, renewals, compliance requirements, and related documentation.
• Support space planning, office moves, and workplace logistics.

3. Guest Services & Front Office Administration

• Represent SoftBank Robotics America as the primary front-office presence, greeting and supporting all visitors, vendors, candidates, and partners with professionalism and warmth.
• Maintain a polished reception environment that reflects SBRA standards.
• Handle sensitive information and interactions with strict confidentiality and discretion.
• Deliver a company-first, customer-focused experience for both internal and external stakeholders.
• Support meeting setups, hospitality needs, and executive visit coordination.

4. OSHA Compliance & Safety Support

• Support OSHA recordkeeping, reporting, and documentation.
• Conduct basic safety walkthroughs and follow-up actions.
• Assist with emergency procedures and compliance training coordination.

5. Basic IT Coordination

• Provide first-line support for office technology and systems.
• Coordinate hardware requests, access provisioning, and escalations with IT.
• Maintain IT asset inventory.

6. Basic HR Administration

• Support new hire onboarding (desk setup, building access, welcome logistics).
• Maintain personnel files, compliance documents, and administrative workflows.
• Assist with employee communications and culture-building activities.
• Answer general HR questions and direct employees to the correct resources.

QUALIFICATIONS

Required

• 2+ years of experience in office operations, facilities coordination, HR admin, or similar roles.

• Demonstrated professionalism, maturity, and polished interpersonal communication in a front-office or customer-facing environment.

• Ability to handle confidential information with discretion and sound judgment.

• Strong customer-service mindset (internal and external).

• Strong aptitude for detail-oriented, hands-on operational work.

• Proven proactive communication and anticipatory problem-solving.

• Exceptional follow-through and organizational reliability.

• Comfortable working autonomously without supervisory authority.

• This role involves no people management; ideal for candidates who thrive as independent contributors.

Preferred

• Experience with building operations or property management.

• Exposure to OSHA or workplace safety documentation.

• Experience in fast-paced or startup environments.

WORK ENVIRONMENT

• 100% onsite in the Boston office.

• Hands-on, operational, non-manager role requiring daily physical presence.

COMPENSATION & BENEFITS

• Base salary: $50,000–$52,000

• Annual incentive bonus: 5%

• Full benefits package including medical, dental, vision, 401(k), PTO, and holidays.

SoftBank Robotics America prides itself on being an equal opportunity workplace. We are committed to equal employment opportunity without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. In accordance with the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, SoftBank Robotics America will also consider qualified candidates for employment with arrest and conviction histories.