1-800 Hansons has been one of the top home improvement companies for 37+ years helping our customers continue to love where they live and our team love where they work!

The purpose of the role of the Regional Operations Manager has overall accountability for the highest quality installation, service and repairs of our products in customer homes that results in complete customer satisfaction at the Region level. The Regional Operations Manager works closely with the Regional Manager to ensure that installations are completed in a timely manner with the highest level of quality, beginning with the measurement of the job and through the job lifecycle into any service-related needs after completion.

In addition, the Operations Manager will cultivate positive working relations with installation crews, ensuring a high quality of work and maximizing the crews’ output, while constantly looking for new install partners to join the team. This position will require in person visits to job sites and customer homes to ensure customer satisfaction and provide crew support. This is a strategic role, requiring the ability to manage, lead, and direct staff, as well as critically think through problem resolutions and systems improvement.

What We Offer:

• $70k-$75k/year
• Weekly pay with direct deposit
• Bonus opportunities
• Eligible for health benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term and long-term disability)
• Eligible for 401k with a company match at 90 days of employment
• Eligible for paid time off at 90 days of employment
• Unlimited rollover of unused paid time off
• Eligible for holiday pay at 30 days of employment
• Tools provided to develop and grow into roles such as Regional Manager, VP of Sales and Operations and more

What You’ll Do:

• Be accountable for and manage the Installation Crew relationship at the Region level
  • Assist with the recruitment of new Install crews and ensure new crews are appropriately onboarded
  • Coordinate demonstrations of Hansons installation methods and requirements to new crews
  • Ensure quality work by the inspection of the work of crews to ensure they meet the Hansons standards
  • Maintain positive relationships with Install crews; address any issues or concerns; develop relationships with Install crews to ensure that we retain them as contractors
  • Make strategic recommendations to senior leadership to improve installer relationships
  • Monitor the quality, customer satisfaction and output of crews to ensure they meet and exceed our standards.
  • Ensure Install crews understand paperwork requirements upon the completion of an installation job
  • Continual improvement of both Hansons process and standards that makes us easy to do business with for both in Install Partner and our Customers
• Respond to external customer needs and concerns throughout the installation process
  • Work with Branch and/or Region Managers to resolve issues that relate to measures, installs and services
  • Coordinate/Assist with the resolution of escalated, complex customer installation or service issues
  • Respond to and assist with internal team concerns and needs throughout the measure, install and service processes
  • Oversee the add-on process by ensuring onsite inspections and approvals are being completed appropriately
  • Direct staff or serve as a liaison to assist with building code violations, meet with inspectors, determine plans of action when needed
  • Support requests from the Processing or Permits departments to ensure the appropriate and complete requests for permits can be submitted
  • Assist with communication between crews, customers and corporate staff
• Manage and lead the Service Technicians and Measure Technicians to ensure they successfully complete their jobs
  • Support and ensure the execution of the daily coordination of Measures and Services to ensure they are completed timely
  • Lead and guide the Measure Technicians and Service Technicians so that they clearly understand their roles and responsibilities and their valuable input to the installation process and customer relationship
  • Work with the Scheduling team and Branch Operations team to ensure technicians are being utilized and schedule to ensure the best possible outcomes for the organization

What We Need:

• Bachelor’s degree or equivalent work experience
• Minimum of two -five years of demonstrated success leading a customer facing installation or hands on field operational team
• Excellent communication skills, with the ability to communicate effectively with both internal and external customers
• Strategic ability to problem solve and implement process improvements related to installations or hands on operations
• Utilize, interpret and present data for problem analysis
• Be an inspirational leader who can communicate, plan, and execute for success
• Must have basic computer skills, including basic knowledge of MS Outlook, Word, and Excel

Additional Preferred Qualifications:

• Hands on window, roofing, siding, and/or gutter installation or repair experience
• Experience managing multiple jobs or crews at multiple sites simultaneously

Physical Requirements:

• Must be able to sit, stand, bend, kneel, climb, and walk continuously throughout the day
• Requires the ability to move about inside and outside the office and at offsite customer locations, with the ability to visit multiple locations in one day
• Must be able to move items weighing up to 50 pounds unassisted, and additional weight using assistive devices such as a dolly

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 5:00 but due to the nature of position, additional hours, including evening and weekend hours, may be required. Some local and statewide travel may be required.