The director of golf directs all aspects of the golf facility, including golf operations, restaurant, meeting and banquet rooms, and maintenance. Manages activities and the relationships between the facility, executive director, patrons, employees, community, and industry. Coordinates and administers facility policies and supervises and supports all department heads. Monitors the quality of products and services to maximize customer satisfaction. Secures and protects facility assets.

ESSENTIAL DUTIES/RESPONSIBILITIES: Plans, administers, and maintains the Indian Tree Golf Course, serving a metropolitan community of approximately 140,000, averaging 76,000 rounds of golf annually, and an estimated 200,000 facility visitors. The program involves planning, administering, and managing a typical conventional and well-established golf course operation; however, the position also includes:

Planning, Finance, Regulations

• Develops/coordinates long-range and annual business plans for operating and capital budgets.
• Analyzes and monitors monthly financial statements, income, and expenses.
• Assures operational compliance with local, state, and federal laws.
• Maintains knowledge and compliance with all district lease terms and contractual obligations.
• Monitors compliance with all Apex Park and Recreation District purchasing policies and procedures.

Administration

• Develops and maintains a sound organizational structure.
• Oversee the development of operating procedures and training manuals.
• Develop emergencies, safety, and first aid procedures.
• Oversees department heads that schedule, supervise, and direct the work of facility staff.
• Attends district committee meetings, board management, and staff meetings when requested.
• Recruit, hire, train, motivate, supervise, and evaluate all golf department staff.

Operations

• Develop and implement operational policies, programs, and procedures per the district's mission.
• Monitor daily operations, functions, and services, including tracking rounds, fees, and trends.
• Assure high customer satisfaction standards; ensure open communication and high customer visibility.
• Provide proper hiring, training, supervising, personal development, and corrective action by fair labor standards and safety.
• Coordinates with the finance department to ensure daily accounting, inventories, banking, audit procedures, cash flow, and controls.
• Serves as a member of appropriate golf committees -men’s, seniors, and ladies' club.
• Oversee the care and maintenance of all physical assets and facilities.
• Coordinates the marketing and promotional programs to promote facility services and amenities.

Retail Management

• Oversee and maintain a profitable retail merchandise concession, including planning, purchasing, inventory tracking and diversity, record keeping, policy development, customer experience, and POS system management.

OTHER DUTIES/RESPONSIBILITIES
Golf Operations Management

• Monitor the daily reservation system, the pace of play, recordkeeping, and fleet management of carts and maintenance vehicles.
• Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments.
• Oversee the operations of a well-managed practice facility, driving range, par three course, and 18-hole championship course.
• Develop, maintain, update, and utilize customer database.

Player Development

• Manage golf instruction program, including lessons in individual and group clinics.
• Ensure professional instructors are available.
• Develop and oversee player development programs for a diverse population, including women, families, seniors, and juniors.
• Utilize the player development resources of PGA programs, PGA junior league, youth on course, and others.

SUPERVISORY DUTIES: Supervises golf course superintendent, two food and beverage managers, and manager of golf.

• Fundamental knowledge of the game of golf, rules of golf, golf facility operations, and tournament operations.
• Fundamental supervisory practices and principles; strong organizational, planning, and prioritization skills.
• Self-motivated with a desire to promote and market; service and customer-focused attitude.
• Remain up to date on customer relationship management tactics and strategies.
• Utilize the resources of PGA of America player development programs such as Drive, Pitch & Putt, Youth on Course, PGA Junior Leagues, and PGA Inclusion Club.
• Maintain a credible golf game and remain current on teaching innovations.
• Maintain and promote a positive professional image within the community.
• Ability to organize and plan work and analyze situations.
• Excellent written and oral business communication skills.
• Computer skills, including Microsoft Word and Excel. Proficient in other applications, i.e., POS, Reservation system, email, internet, and tournament database.
• Maintain a PGA of America membership in good standing in an active classification.

Bachelor’s degree and seven years of related experience which includes a minimum of three years of experience as a Class A PGA member and three to five years as a golf operations manager or assistant operations manager. Combination of education and experience may be considered.
27-hole golf course, restaurant facility, and personal office area in the building.

PHYSICAL ACTIVITIES: Operate motor vehicles and can lift 30 pounds, carry 20 pounds, stoop, kneel, and reach.

TRAVEL: Light travel throughout the district.

BENEFITS:
Competitive medical, dental, and vision plans
Employer paid life and disability
Flexible Spending Accounts (FSAs)
Employer paid Employee Assistance Programs (EAPs)
Tuition reimbursement/staff development allowance of $1,200 annually
10 paid holidays per year
15 vacation days per year
12 paid sick days per year
401(a) employer match of 12% vested after only two years of service
Wellness benefits for employees and family members

The job announcement outlines the primary responsibilities, but there's always room to grow and shine as part of our team. This position may be involved with additional exciting projects as assigned.

We are committed to fostering a diverse and inclusive workplace. We encourage qualified individuals from all backgrounds, including women, minorities, individuals with disabilities, and veterans, to apply. Our organization values the unique perspectives and experiences that a diverse workforce brings, and we are dedicated to creating an environment where everyone feels valued and respected.