Salary: $68,000.00 to 72,000.00 Annually

Title: Operations Manager

Location: Santa Cruz, CA

Reports to: General Manager

Job Type: Full-time, Exempt, 32 hours per week, 4 days per week (Tuesday-Friday, 9:00 am - 5:00 pm)

Bicycle Transit Systems is a woman-owned business with a mission to operate bike share systems that create connections in our communities and protect our planet. We operate and manage a portfolio of bike share systems across the United States, as well as a nation-wide customer service call center. We are looking for an exceptional Operations Manager to join our Santa Cruz team!

Santa Cruz BCycle is looking for a qualified full-time Operations Manager to build and lead a fast-paced, customer-focused, fun and hardworking technical operations team. The Santa Cruz BCycle Operations Manager will be a dependable, organized, self-starter who enjoys the challenge of a dynamic environment, is adaptable, works well with a variety of people, Prospective employees must possess excellent technical, management and customer service skills. The ideal candidate is team-driven, goal-oriented, and self-motivated.

A few of the benefits we offer:

Competitive compensation package Affordable medical, dental, and vision insurance options 401k with up to 4% employer match 4-Day work week 3 weeks PTO + 1 week sick time off per year Paid parental leave Free Bike Share memberships

Essential Duties and Responsibilities:

• Build, train, lead, and manage a team of Service Technicians/Bicycle Mechanics to ensure that BCycle’s fleet of electric bikes and stations are a reliable and attractive service for the community; These duties will include: 

Station and dock mechanical and technical performance 

Station power management 

Bike fleet power management and maintenance 

Bike station rebalancing 

Station and bike cleanliness 

Customer service & special event support 

• Lead a team of Service Technicians and Bicycle Mechanics, including hiring, training, scheduling, and performance evaluations. 
• Manage workshop operations and service vehicle fleet including tool and maintenance parts inventory. 
• Manage & forecast Tech Operations budget.
• Support station installation and removal process, coordinating vehicle support and staff. 
• Coordinate with customer service and operation feedback to serve the needs of customers. 
• Work under the guidance of the General Manager.
• Utilize analytics and system software to support operational excellence.
• Complete regular performance reviews of direct reports to ensure that all team members receive performance reviews.  
• Other duties as assigned.

Education and/or Work Experience Requirements:

• High proficiency in Excel, Word, Microsoft Applications, and ability to learn new software. 
• Excellent organization, written and verbal communication skills; ability to meet deadlines. 
• Prior experience directly managing a team of employees. 
• Ability to coordinate and maintain strong ongoing relationships among multiple parties, including employees, manufacturers, subcontractor(s)and clients. 
• Ability to understand technical aspects of the software and the hardware capabilities and needs of a bike share system. 
• Organized thinker, with the ability to self-direct under a high-visibility, start-up environment responsible for delivering a 24/7 public transit service. 
• Ability to drive continuous improvements of the operations that are in line with international standards and company corporate initiatives. 
• Comfortable in a high-pressure, high-visibility, start-up environment. 
• Ability to adapt to changing roles. 
• Valid driver license and clean driving record
• Small team skills and a willingness to have fun while completing the goals area must! 
• A familiarity with Bosch Ebike Systems and Bosch Tech Certified preferred
• Direct experience leading and managing bike share / micro mobility operations preferred

Physical Requirements and Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is a full-time position expected to work 32 hours per week (4 days per week, 8 hours per day). Some hours outside of this, including nights and weekends, may be required. 
• May require bending, stooping, and twisting throughout the day. 
• May require the ability to regularly lift objects up to 65+lbs and carry objects of this weight for distances up to 150 feet.
• May require the ability to perform work while standing for prolonged periods of time.   
• May require working and riding a bicycle outdoors in various temperatures including rain, cold and heat conditions.  
• Comfortable with driving, stopping and working in busy outdoor urban environments.    
• This role requires the ability to speak clearly so listeners can understand, understand the speech of another person, see details of objects that are less than a few feet away, stand or sit for several hours straight at a time, and bend or stoop as necessary.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer M/F/V/D