Classification: Exempt
Reports to: Chief Executive Officer
Pay Range: $140,000–$175,000/year

ABOUT US

The Greater San Diego Association of REALTORS® (SDAR) helps REALTORS® take their business to the next level. Our mission is to empower San Diego REALTORS® by delivering innovative tools, advocacy, and education that elevate professionalism, while actively protecting private property rights and advocating on behalf of REALTORS® and homeowners at all levels of government.

ABOUT THE ROLE

The Director of Operations is responsible for overseeing the day-to-day operational performance of SDAR and ensuring alignment with the organization’s strategic goals. Reporting directly to the Chief Executive Officer, this role translates strategy into execution, strengthens internal systems, enhances member services, and drives operational excellence across departments.

The Director of Operations partners with the CEO and leadership team to ensure efficient workflows, strong staff performance, effective technology utilization, and high levels of member satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodation.

Organizational Operations

· Oversee daily operations of SDAR departments including membership, education, events, compliance, and administration
· Ensure operational policies, procedures, and systems support efficient service delivery

· Monitor departmental performance and implement improvements when necessary
· Ensure organizational resources are aligned with strategic objectives

Strategic Execution

· Translate the CEO’s and Board’s strategic priorities into actionable operational plans
· Develop and track KPIs to measure departmental and organizational performance
· Ensure timely and on-budget completion of operational initiatives
· Provide regular operational performance reports to the CEO

Systems & Technology Oversight

· Oversee implementation, optimization, and maintenance of SDAR’s database and technology systems
· Ensure data integrity, system adoption, and staff training
· Partner with vendors to improve system functionality and member experience
· Lead cross-functional coordination for technology upgrades and integrations

Financial & Resource Management

· Partner with finance leadership in developing and monitoring departmental budgets
· Ensure operational spending aligns with approved budgets
· Identify opportunities for cost savings and operational efficiencies
· Support revenue-enhancing operational initiatives

Member Experience & Service Delivery

· Ensure high-quality, responsive member services across all touchpoints
· Improve service response times and issue resolution processes
· Support initiatives that enhance member engagement and satisfaction
· Monitor member feedback and implement service improvements

Staff Leadership

· Lead, coach, and develop department managers and operational staff
· Establish accountability measures and performance expectations
· Oversee performance evaluations and professional development planning
· Foster a culture of collaboration, innovation, and service excellence

Compliance & Risk Management

· Ensure operational compliance with REALTOR® Core Standards and applicable regulations
· Maintain accurate operational documentation and procedural records
· Support contract oversight within CEO-authorized limits
· Protect confidentiality of membership data and organizational records

COMPETENCIES

· Leadership – Motivating, developing, and directing people to achieve results
· Operational Excellence – Designing efficient systems and improving processes
· Critical Thinking – Using logic and reasoning to solve complex operational challenges
· Financial Acumen – Managing budgets and resources responsibly
· Communication – Clearly and respectfully disseminating information
· Decision Making – Evaluating options and selecting effective solutions
· Monitoring – Assessing organizational performance to drive improvements
· Collaboration – Building strong internal partnerships across departments
· Service Orientation – Actively identifying ways to enhance member value
· Prioritization – Managing multiple initiatives and shifting priorities effectively

QUALIFICATIONS AND REQUIREMENTS

· Bachelor’s degree required; advanced degree preferred
· Minimum of 5–7 years of operational leadership experience, preferably in a membership-based, nonprofit, or trade association environment
· Experience overseeing system implementations or process improvements
· Demonstrated experience managing cross-functional teams
· Strong organizational, analytical, and leadership skills
· Excellent communication and relationship management abilities
· Familiarity with the real estate industry or REALTOR® associations preferred
· Proficiency with Microsoft Office and association management software

WORK ENVIRONMENT

· Indoor office setting with frequent outdoor exposure
· Moderate use of computer, keyboard, and mouse
· Moderate noise levels

· Occasional travel for Association business
· Occasional evening or weekend hours based on events or operational needs