Reports to: President

OVERVIEW

The Donor Coordinator supports fundraising, donations and stewardship efforts through donor communications, campaign administration, sponsorship support and donor data management. The Donor Coordinator works closely with the Communications Manager to administer donor campaigns, coordinate donor communications and newsletters, solicit and track in-kind donations, support fundraising events, and monitor campaign performance metrics to advance the organization’s mission and long-term sustainability. The ideal candidate is passionate about recovery, organized, and outgoing.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Donor Relations & Stewardship

• Serve as a primary point of contact for donors, sponsors, and community supporters. Build and nurture relationships with individuals, businesses, and community partners who support recovery efforts, financially or through in-kind donations
• Coordinate timely and personalized donor acknowledgment processes, including thank-you letters, receipts, and recognition efforts
• Ensure donors understand the impact of their contributions on recovery programs and community members
• Support donor stewardship strategies to increase donor retention, engagement, and recurring giving
• Prepare and distribute donor acknowledgment letters, tax receipts, sponsorship materials, and thank-you communications in a timely manner

Communications & Engagement

• Collaborate with the Communications Manager to create targeted donor communications (emails, newsletters, impact reports, donor events, social media and campaigns)
• Ensure consistent messaging across donor outreach efforts
• Support storytelling efforts to demonstrate impact and strengthen donor engagement
• Maintain donor communication calendars and schedules

Donor Management & Reporting

• Maintain accurate donor records, gift entries, communication history, and fundraising documentation in Bloomerang
• Process donations accurately and efficiently, including online gifts, checks, sponsorships, recurring donations, and event contributions
• Prepare fundraising reports, donor lists, mailing lists, and campaign summaries as requested
• Assist with tracking donor retention, campaign ROI, sponsorship fulfillment, and fundraising benchmarks
• Support data collection and reporting for grants, annual reports, board reports, and organizational metrics
• Fundraising Campaign Administration Provide administrative and logistical support for fundraising campaigns and initiatives
• Assist in preparing materials for grant proposals and donor presentations Assist with planning, coordinating, and administering annual giving campaigns, peer-to-peer campaigns, sponsorship drives, and special fundraising initiatives
• Track campaign timelines, donor outreach activities, sponsorship commitments, and fundraising goals
• Monitor and report on campaign performance metrics, donor engagement trends, and fundraising outcomes
• Generate campaign reports and donor analytics using Bloomerang and related systems.
• Assist with donor segmentation and targeted outreach efforts to improve fundraising effectiveness

In-Kind Donation Solicitation & Management

• Assist with soliciting in-kind donations from businesses, community partners, and supporters for programs, events, and organizational needs
• Coordinate donation requests for supplies, food, raffle items, giveaway items, hygiene products, event materials, and other needed resources.
• Maintain records of in-kind donations, donor communications, and acknowledgment documentation
• Ensure appropriate donor recognition and stewardship for in-kind contributors

Event Coordination

• Lead major event committees (e.g., Annual Luncheon, RAD)
• Sponsorship tracking and solicitation, sponsor/donor follow-up, registration coordination, and donor recognition at events
• Coordinate fulfillment of sponsorship benefits and event-related donor communications

Other Duties

• Assist with special projects and perform other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

• Associate degree or equivalent professional experience in communications, nonprofit administration, fundraising, marketing, business, or related field.
• 1 – 3 years’ experience in donor relations, fundraising, communications, or equivalent experience
• Familiarity with fundraising principles and donor stewardship best practices
• Event planning and coordination experience
• Experience in nonprofit, recovery services, public health, social services, harm reduction, or related fields preferred
• Passion for recovery, harm reduction, and trauma-informed service
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Attention to detail and ability to manage multiple projects simultaneously
• Experience in CRM systems (e.g. Bloomerang or similar software)
• Ability to handle confidential information with discretion
• Collaborative mindset with the ability to work cross-functionally
• Ability to work independently and collaboratively.
• Experience creating photography/video content.
• Must be 18 or older
• Be able to complete I-9 Employment Eligibility Verification.
• Be able to complete a background check (prior convictions may not necessarily disqualify an applicant).

This job description is a general overview and may be subject to change based on the organization’s needs and priorities.

WORKING CONDITIONS

• Full-time position with occasional evening and weekend work required.
• Work is typically performed in an office environment with regular use of standard office equipment. Remote work may be authorized.
• Some occasional travel may occur.

BENEFITS

• Voices of Hope offers a very competitive benefits package for all full-time employees including:
• Accrued PTO (up to 80 hours the first year)
• Self-Care time off
• Paid holidays
• Community Service time off
• Medical (100% premium paid by employer for employee)