The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy’s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest.

Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces: the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel’s permanent and rotating art exhibitions, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy’s Writers’ Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service.

We’re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy’s DNA — whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy’s unique brand of understated, experiential luxury hospitality — we want to hear from you.

Job Summary:

The Banquet Captain is primarily responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department. The Banquet Captain also maintains and develops the highest level of guest satisfaction by delivering excellent service.

Responsibilities and Duties Include but Not Limited to the Following:

• Meets and greets guests in a friendly and warm manner.
• Coordinates with the event planner and/or the Sales Manager on all aspects of the banquet function.
• Performs planning and organization functions for the banqueting department like maintaining and updating function sheets / BEO etc.
• Inspects banquet rooms, service, and kitchen areas for cleanliness, proper set up, and ensures that there are sufficient supplies and equipment are available for the functions ahead.
• Oversees all aspects of assigned banquet activities, ensuring that food stations and bars are properly set and ready for execution at the appointed time.
• Responds quickly and accurately to guest requests.
• Plans the event course and orchestrates its completion in a timely and discreet manner.
• Observes guests to identify any additional requests, determine when the next course should begin, or when the meal is completed.
• Ensures that the banquet team adheres to all banquet standard processes and also hotel standard policies and procedures.
• Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers’ instructions.
• Supervises and trains staff in the service of food and beverages according to standards.
• Discuss any last minute changes with the banquet team.
• Ensures that all guest requirements are set and ready no less than 30 minutes before event start time.
• Coordinates function details with banquet, conference planning, and kitchen staff.
• Maintains constant contact with the banquet chefs, to ensure conclusion between food production and food service.
• Monitor banquet personnel in the performance of their duties.
• Assist in conducting pre-shift and pre-function meetings.
• Actively participates in the set up of banquet rooms and service of food and beverage to guests.
• Communicates frequently with fellow supervisors and managers as to the progress of the day's work.
• Communicates frequently with function hosts in order to ensure that their needs are being met.
• Ensures all guest checks are billed and signed by the host according to planned arrangements.
• Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.
• Displays awareness and compliance with hotels security, safety, emergency and energy procedures.
• Ensures high grooming and hygiene standards are met by all banquet staff.
• Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.
• Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
• Guides, directs, and motivates banquet staff.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Performs other duties as assigned.

Technology Skills:

• Microsoft Office Suite
• Groups and Events database software – Tripleseat and CVENT
• PMS – Opera Cloud
• POS – Micros
• Guest Service Management System – HotSOS
• HRIS and Payroll – ADP TotalSource
• Google Suite
• Procurement Software – iBuy Efficient by Avendra

Qualifications:

• High school diploma or equivalent preferred. A hospitality degree is preferred.
• Prior experience in a high-end, high-volume banquet operation is required.
• Prior supervisory experience is required.
• Must be able to speak, write, and understand English. Ability to communicate in Spanish and / or Haitian Creole desirable.
• Must meet Food Handler and Responsible Vendor training and certification requirements.
• Ability to follow instructions.
• Ability to work independently and as a member of various teams and committees.
• Excellent time management skills.
• Creative, flexible, and innovative team player.
• Strong organizational, problem-solving, and analytical skills.

Competencies:

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — talking to others to convey information effectively.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Speech Recognition — The ability to identify and understand the speech of another person.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.

Physical Demands and Work Environment:

• Continually required to stand
• Continually required to walk
• Occasionally required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually work near moving mechanical parts
• Occasionally exposure to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and /or move more than 50 pounds / continually lift and / or move up to 20 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Depth perception and ability to adjust focus

The Betsy – South Beach is an equal opportunity employer, harassment-free and a drug-free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.