Title: Area Manager

Department: Retail

Reports to: President

Schedule: Full-time/Exempt

POSITION SUMMARY:

The Café Area Manager is responsible for all Madison cafes and will work primarily in the field, providing hands-on coaching, training and operations support to achieve positive financial results in the spirit of Colectivo Coffee’s Mission, Values, and Culture. The Area Manager will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values. Come join our Madison team and enjoy generous PTO, a 401K, comprehensive benefits, and quarterly bonuses!

SPECIFIC RESPONSIBILITIES:

Team Management:

• Hire, train and develop cafe leadership/managers using Colectivo’s principles.
• Maintain optimal cafe staffing levels and assess recruiting strategies as needed.
• Work alongside the people team to handle human resources tasks including onboarding, new hire training and register training.

Operations Oversight:

• Mentor, train, and coach managers and leadership team on various café operations aspects such as customer experience, scheduling, recruitment, teamwork, sales forecasting, payroll management, inventory management, and facility maintenance.
• Conduct regular Leadership Meetings and Area Meetings with Café Managers.
• Ensure consistent rollout of new products and maintain quality across all cafes.

Quality Assurance and Financial Management:

• Regularly visit cafes, document findings, and provide feedback to café managers and staff.
• Drive positive financial results by increasing sales and managing expenses, including labor and waste.
• Contribute to the budgeting process by providing construction and competitor information, as well as addressing facilities issues.
• Complete Café Manager reviews and conduct Shift Leader and Café Manager interviews.

Other Responsibilities:

• Perform any additional duties as required to support café operations effectively.

EDUCATION/QUALIFICATIONS

• This position requires a four-year degree or equivalent experience in progressively responsible management in restaurant environments.
• Excellent leadership skills with ability to coach, motivate and cultivate those skills in others.
• Proficient in POS functions and computer programs such as Word, Excel, Email, Paylocity, NetSuite, 7Shift, and other programs.
• Flexible schedule, including nights, weekends and holidays. Minimum of 45 hours per week.
• Valid driver license and ability to travel to café locations.