SUMMARY

Assists in the financial and operational execution of the entire restaurant operation.

• Capable of leading and directing others
• Follows service standards and sequence of service as outlined in the figure 8
• Responsible for ensuring that all employees follow Sizzler USA Policies & Procedures
• Oversees all areas of the restaurant to maintain a safe and sanitary environment for guests and Team Members.
• Performs miscellaneous job-related duties as assigned.

• Guest Service: Manages difficult or emotional guest situations; Responds promptly to guest needs; Responds to requests for service and assistance; Identify and resolve problems in a timely manner.
• Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification with out interrupting; Demonstrates group presentation skills; Participates in meetings.
• Team Work: Balance team & individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Gives and welcomes feedback; Creates a positive work environment.
• Planning & Organization: Able to prioritize and plan work activities; Uses time efficiently.
• Professionalism: Reacts well under pressure; Accepts responsibility for own actions; Treats others with respect.
• Quality of Work: Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality; Monitors entire staff for adherence to operational standards.
• Delegation: Delegates work assignments; Matches task to talent; Sets expectations and monitors delegated activities; Provides consistent and specific feedback.
• Safety & Security: Observes safety and security procedures; reports potentially unsafe conditions; Maintains a safe work environment; Determines appropriate actions beyond guidelines.
• Managing People: Takes responsibility for subordinates’ activities; Is available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies guest feedback; Continually works to improve supervisory skills.
• Financial: Works within approved budget; Contributes to profit and revenues; Understands implications of decisions; Displays orientation to profitability; Understands P&L report; Uses reports to identify areas of opportunity.
• Diversity & Ethics: Promotes a harassment-free environment; Treats everyone with respect; Works ethically and with integrity; Upholds organizational values.
• Leadership: Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback and gives appropriate recognition to others.
• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.

QUALIFICATIONS

Education and/or Experience

• High School Diploma/GED or 2+ years related experience and/or training or equivalent combination of education and experience is required

Language / Mathematical Skills

• Able to read and interpret financial and written information
• Able to speak and understand English both written and verbally
• Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability

• Able to solve practical problems and interpret a variety of instructions and data

PHYSICAL DEMANDS

While performing the duties of this job the employee is regularly required to stand, use hands, talk and hear. The employee is occasionally required to stoop, kneel or crouch. The employee must frequently be able to lift, pull and push up to 50 pounds.

WORK ENVIRONMENT

• While performing the duties of this job the employee is regularly exposed to machinery with moving mechanical parts, sharp objects and open flames. The employee can sometimes be exposed to wet, humid, cold or hot conditions. The noise level is the work environment is usually moderate.
• Hours include varied shifts which include weekends and holidays. Schedules are based on the needs of the business.

Performs miscellaneous job-related duties as assigned.