Banquet Captain

Employer: The Medallion Club

Location: Westerville, OH

Position Type: Full-Time

Compensation: $20-$25/hour

About The Medallion Club

The Medallion Club is a premier private club in Westerville, OH, dedicated to delivering exceptional experiences for our members and guests. Our team is committed to professionalism, hospitality, and upholding the highest standards across all club operations.

Position Overview

The Banquet Captain plays a key role in delivering The Medallion Club experience during banquet events, tournaments, and private functions. This position ensures seamless event execution by leading service staff, maintaining a member focused environment, and upholding the club’s high standards of hospitality. The ideal candidate is attentive, organized, and committed to service excellence.

Essential Responsibilities

• Execute banquet and tournament events according to Banquet Event Orders and the Director of Catering’s specifications.
• Lead and support service staff in event preparation, ensuring all team members present a polished, professional image and proper uniform.
• Oversee room setup, including tables, chairs, linens, table settings, glassware, and event‑specific layouts.
• Ensure all event spaces, including restrooms, remain clean, stocked, and guest‑ready throughout service.
• Communicate effectively with kitchen staff regarding menus, timelines, and event details to ensure smooth coordination.
• Maintain a warm, welcoming atmosphere for members and guests, ensuring their comfort and satisfaction at all times.
• Support a culture of teamwork, safety, and hospitality while upholding club standards.

Qualifications

• High school diploma required; specialty or technical training preferred.
• 2–3 years of experience in the service industry, ideally in catering or banquet operations.
• Strong communication skills with the ability to interact professionally with members, guests, and team members.
• Proven customer service skills with the ability to resolve guest concerns promptly and professionally.
• Must be of legal age to serve alcoholic beverages; applicable state certifications required.
• Ability to work a flexible schedule, multitask, and prioritize in a fast‑paced environment.
• Understanding of food preparation basics, food safety, sanitation standards, and bar terminology.
• Ability to operate banquet‑related equipment including ovens, hot boxes, coffee machines, soda dispensers, dishwashers, beer taps, and more.
• Basic math, reading, and writing skills; fluent in English.
• Food Handler Certification and Alcohol Server Certification required.

Physical Requirements

• Ability to speak and hear clearly.
• Close and distance vision required.
• Frequent walking, standing, bending, and extended periods of movement.
• Ability to walk long distances as needed during events.
• Frequent lifting/carrying up to 25 lbs; occasional lifting up to 50 lbs.
• Regular use of manual dexterity, fine motor skills, and bi‑manual coordination.
• Ability to reach, kneel, and stoop repeatedly.

Typical Working Conditions

• Indoor and outdoor event settings depending on the season and event type.
• Exposure to varied weather conditions.
• Flexible schedule including evenings, weekends, holidays, and extended hours based on business needs.