Department: Company Operations

Reports to: General Manager

Qualification Standard: Minimum of six months employment with Applebee’s or obtain a Director of Operations approval. Completes selection process, position training, testing with a minimum score of 95% and a performance evaluation on all FOH positions. Achieved certified training status. Completes in-depth training program successfully and all related projects and assignments. Has successfully demonstrated all required training associated with Management training, ongoing development as outlined by the training department.

Specific Functions and Duties:

1. Manages Restaurant Environment
   1. Ensures prompt, friendly service according to company guidelines.
   2. Leads overall activities and performance of associates on a shift by shift basis.
   3. Breeds a culture using the Vision / Mission statement to guide Teamwork, Results, Integrity, Passion for Service, Fun, Balance, Innovation and being Guest Driven.
   4. Ensures the immediate response and correction of all verbal guest complaints to self and staff. Refers all verbal and written guest complaints to GM.
   5. Ensures guest contact as a priority with self, utilizing a target goal of 100% table visitation.
   6. Enforces alcohol awareness on a shift to shift basis.
   7. Maintains adequate departmental inventory levels.
   8. Ensures product preparation and presentation uncompromisingly meeting company standards.
   9. Effectively schedules associates to meet sales demands.
   10. Maintains effective safety and security programs according to company policy and government standards.
   11. Corrects unsafe practices or conditions.
   12. Effectively manages restaurant organization, cleanliness and sanitation.
   13. Performs routine maintenance and immediately informs General Manager of needed repairs.
   14. Advises GM of any non-routine situations.
   15. Communicates with other managers daily through management log and shift change meetings.
   16. Completes all other assigned duties and responsibilities.

Develops self on all store related technology.