About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

• Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
• Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
• Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

• Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
• Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
• Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food discounts, as well as access to our fitness center and indoor pool!

About the Role:

Takes food and beverage orders, pours beverages, serves food and beverages, busses tables, calculates, presents and processes checks while constantly providing exceptional service to all members, guests and coworkers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greet guests, escort them to their seats and present them with menus and beverage lists.
• Create a warm and welcoming atmosphere for guests and employees.
• Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations. Inform customers of daily specials.
• Take orders from guests for food and/or beverage items.
• Enter orders and modifications into POS system quickly, in proper sequence and uses appropriate abbreviation.
• Serve Food and/or Beverages to guests; prepare and serve specialty dishes at tables as required.
• Check with customers to ensure that they are enjoying their meal and experience and take action to correct any problems.
• Observes guests to respond to any additional needs.
• Maintain table appearance by pre-bussing, checking drink levels, removing clutter and presetting necessary utensils.
• Prepare and present checks, collect payments on checks by having check signed by member or process a credit card.
• Remove dishes and glassed from table or bar and empty them in an orderly fashion in the dishwashing area.
• Provide continuous and timely service until the guests leaves the premises and gives them a warm farewell.
• Uphold the standards and expectations of food and service quality set forth by Glade Springs.
• Check identification in order to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Follows alcohol awareness procedures for preventing intoxication of guests and handling of an intoxicated guest.
• Helps in physical set-up of dining room, social functions, events and tournaments.
• Maintains organized workstation and performs daily, weekly and monthly side work duties set by Service Manager.
• Attend scheduled training seminars and department meetings.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests. Does not discuss confidential items with fellow associates or work-related issues with members or guests.
• Other tasks as assigned by the Restaurant Manager.

Disclaimer: The above statements are intended to describe the general nature of the work being performed. They are not intended to be construed as an exhaustive list of all reasonable assignments, responsibilities, duties and skills required of personnel so classified.

QUALIFICATION STANDARDS:

Education and Experience:

• Must have the ability to communicate in English
• Self-starting personality with an even disposition
• Must possess or be willing to obtain a WV food handlers card
• Must be dressed neatly and well groomed in company approved uniform at all times
• Communicates well with guests
• Must be willing to “pitch-in” and help co- workers with their job duties and be a ‘team player’
• Solid knowledge of Food & Beverage operations and service, wines and preparation techniques
• Must have a flexible schedule: weekends, holidays and nights will be required

Physical Abilities:

The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work entire shift standing and moving about in restaurants and kitchen area
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Ability to lift/carry weight up to 35 pounds
• Ability to push/and pull carts of products weighing up to 100 pounds.
• High complexity of decision making.
• High ability to organize workload to determine priority of duties as related to the specific job title. Includes good communications skills, team work, and the ability to work on own.