Job Type: Full-time

Status: Exempt

Counties supported: Hillsborough & Polk

The Program Supervisor actively partners with community organizations and schools, working directly with volunteers, children, and families to create, support, and sustain high-volume, high-quality Big/Little matches while leading a team of Program Specialists. This role supports the matching process, ensures strong customer service standards are met—such as timely outreach, interview coordination, and completion of required documentation—and provides leadership and training to Program Specialists.

Day-to-Day job functions:

Requirements/Preferred Qualifications:

• Minimum of 1–2 years of direct supervisory experience required.
• Minimum of 2 years of experience in a nonprofit environment, preferably with Big Brothers Big Sisters.
• Candidate must have a high school diploma/GED equivalent and meet one of the following criteria:
  • A documented bachelor’s degree, from an accredited college or university, in human service, social work, counselling, child development or related field. Or the candidate shall be within six months of degree completion.
  • A documented associate degree or two years of higher education experience, from an accredited college or university in human service, social work, counseling, child development, or related field. Plus, two years of relevant work experience in related fields.
  • Four years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency.
• Knowledge of grant requirements and ability to lead team to meet grant goals preferred, but not required.
• Strong interpersonal and relationship-building skills, with the ability to effectively communicate with youth, parents, volunteers, and community partners.
• Proficiency in Microsoft Office Suite.

Big Brothers Big Sisters of Tampa Bay Comprehensive benefit package includes:
Agency subsidized health and dental insurance - employer covers a portion of premium for all fulltime employees; 100 % Employer-paid life insurance and short-term disability; Retirement plan (401k) with up to 4% employer match; Generous Paid Time Off (PTO) plan and 9 paid holidays; One employer-paid hour per week for community/volunteer service; and opportunities for professional development and advancement.

BBBSTB is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Big Brothers Big Sisters of Tampa Bay (BBBSTB) conducts volunteer and employee screenings through the Florida Department of Juvenile Justice (DJJ). For detailed information regarding the screening process or for any inquiries, please visit: https://info.flclearinghouse.com.