You're the reason our clients' loyalty programs run like clockwork. As Sr. Account Manager, you'll run day-to-day operations across one or more of Kobie's retail accounts, own client communication and coordination, and rally cross-functional teams to deliver on every commitment. This is where great Client Services careers are built.

In the Retail Vertical, this means:

You'll partner with some of the most recognized names in retail, where loyalty is a frontline growth engine. Programs run across stores, apps, and ecommerce, and members expect every point, offer, and reward to work seamlessly wherever they shop. You'll navigate high-volume promotional calendars, peak seasons where execution can't miss, program models from tiers to co-brand cards to paid memberships, and a fiercely competitive market where every retailer is fighting for share of wallet. The work moves fast, the stakes are visible, and the results show up in the business.

• Day-to-day client partnership: Be the client's primary contact for program management, with proactive communication and a planning cadence they can count on.

• Flawless execution: Turn account plans and roadmaps into delivered work, on time and with excellence, and keep every commitment visible.

• Program operations: Manage program configuration such as earn rules and logic, and support offer planning, measurement, and reporting.

• Cross-functional coordination: Guide Kobie and client teams across workstreams, set clear expectations, and follow through until the work lands.

• Early signals: Spot risk, shifting priorities, and unmet needs, and raise them before they become issues.

• Commercial support: Track contract milestones and support accurate, on-time billing.