About Company:

Denali is the leading organic recycling company on a mission to unlock the power of unused food and organics, transforming them into resources to feed, fuel, and replenish the earth. Our work is essential to keeping water clean, reducing the need for new landfill capacity, building soil fertility, helping farmers build resilience, and reducing society’s reliance on fossil fuels. Denali provides meaningful and measurable change for any business that handles food, creating value with our scalable solutions across the nation. Our services and products touch thousands of acres and millions of tons of organic material, and nearly every person who purchases and consumes food in the U.S. Apply to join our team today!

Summary

The Lead Support serves as the Area Manager’s primary operational partner and second-in-charge, providing day-to-day frontline support to drivers and ensuring seamless execution of service operations. This role plays a critical part in resolving service issues, coordinating route coverage, training and retraining drivers, and managing service cases to ensure high levels of customer satisfaction, safety, and efficiency.

The Lead Support is expected to lead by example in the field, reinforce company standards, and act as a key communication link between drivers, dispatch, and the Area Manager.

Essential Functions

• Act as the Area Manager’s #2, supporting daily operations and stepping in to manage activities in the manager’s absence.
• Provide direct support to CDL drivers, including route assistance, troubleshooting issues, and ensuring service completion.
• Resolve service cases promptly, including customer complaints, missed service, and operational disruptions.
• Schedule, track, and close service cases, ensuring accurate documentation and timely resolution.
• Train and retrain drivers on safety procedures, equipment uses, customer service expectations, and company standards.
• Assist with onboarding and field training for new drivers
• Support route coverage and planning
• Work closely with the Logistics Manager and the Area Manager to optimize routing and improve efficiency.
• Monitor daily operations to ensure safety, compliance, and productivity standards are met.
• Reinforce company policies and provide coaching and feedback to drivers to improve performance.
• Assist with investigation of service failures and recommend corrective actions.
• Support equipment management, including identifying maintenance needs and coordinating repairs, PM services and annual inspections
• Maintain clear and effective communication between drivers, dispatch, and management.
• Promote a culture of safety, accountability, teamwork, and customer focus.
• Responsible for route coverage across AZ, NV, NM for 1–2 weeks at a time depending on route coverage needs; cover routes while drivers are on vacation or call off.
• When not covering routes, support utility drivers.
• Perform office-based operational tasks including Excel reporting, Samsara, Roadnet experience, billing, and routing support.
• Communicate between drivers and other departments to ensure operational alignment.
• Support fleet service activities; familiarity with electric pallet jacks and PTO systems required.

Competencies

• Strong problem-solving and decision-making skills in fast-paced environments
• Excellent communication and interpersonal skills
• Ability to train, coach, and motivate team members
• Strong organizational and time management skills
• Customer-focused mindset with a sense of urgency
• Ability to multitask and prioritize competing demands
• Working knowledge of routing systems, CRM tools, and transportation software
• Manger level Proficiency in Microsoft Office products, especially Excel and general computer applications
• Strong attention to detail and follow-through

Work Environment

While performing the duties of this job, the employee will frequently work both in office and field environments. This includes exposure to outdoor weather conditions, odors, and operational sites.

Physical Demands

The employee is regularly required to stand, walk, talk, and hear. The role requires frequent use of hands and arms, occasional climbing, stooping, kneeling, and lifting. Specific vision abilities include close vision, distance vision, and the ability to adjust focus.

Travel

Travel is required and may be frequent depending on operational needs.

Key Role Expectations

• Act as a field leader and problem solver
• Be the go-to person for drivers
• Maintain ownership of service execution and issue resolution
• Support and reinforce the Area Manager’s direction and priorities

Preferred education and experience:

• Associates degree or higher or demonstrated competency.
• Must have a valid driver’s license. 2-3 years of experience, preferred.
• Class A CDL is a plus.
• Truck dispatching experience, preferred.
• Must be able to read, write and follow verbal and written instructions in English.

What we offer:

• Mission-driven work in a rapidly growing sustainability company
• Opportunities for professional growth and learning
• Collaborative, values-driven team culture
• Competitive salary and benefits

Why You’ll Love Working at Denali- Benefits & Perks

At Denali, the work we do begins and ends with you – our employees. That's why we strive to ELEVATE you to be your best, both at work and at home. Our benefits aren’t just about compensation; they’re part of a broader commitment to helping you thrive in all aspects of life. Here’s how we live out our values every day:

• E – Employee: At Denali, we believe in offering competitive compensation packages that include not only great benefits but also a strong focus on safety, flexibility, and rewards and recognition. You are the backbone of our success, and we make sure you’re valued every step of the way.
• L – Learning: We’re committed to your growth and development. Our Ascend Employee Development Program and access to over 6,000 professional courses via our Learning Management System empower you to climb higher in your career – all at no cost to you.
• E – Environment: Our employees deserve a clean Earth. We’re dedicated to doing our part in keeping waste out of landfills, so you can be proud of the work we do together to make a positive environmental impact.
• V – Valued: At Denali, we take pride in creating a culture of care. With resources that support your well-being, volunteerism opportunities, and a commitment to safe working conditions and inclusivity, you’ll always feel like you belong here.
• A – Advancement: We believe in succession planning and providing opportunities for advancement. We want you to grow, and we’ll be right there with you, supporting your career every step of the way.
• T – Together: We’re stronger when we work together. At Denali, you’ll have opportunities to give and receive support not just within the workplace, but within our broader community. Our team is united, and we celebrate the value of working and succeeding as one.
• E – Employees: You are the heart of Denali. We believe our employees deserve the very best. This is why we offer an array of benefits that support your overall well-being, from health coverage to work-life balance, because when you succeed, we all succeed.

Our Benefits Package Includes:

• Comprehensive Medical: Our self-insured medical plans are designed with your health in mind, offering competitive options including copay and HSA plans so you can choose what best suit your health needs.
• Dental & Vision: Keep your smile bright and your vision clear with full coverage for you and your family.
• Generous 401(k) Match: We’re here for your long-term future – we offer a generous 401(k) match of up to 4%, helping you build the foundation for tomorrow.
• Company-Paid Disability & Life Insurance: We’ve got you covered with company-paid Long-Term and Short-Term Disability, as well as AD&D and Life Insurance, giving you peace of mind knowing you’re protected.
• Voluntary Life for Employees & Family: Customize additional coverage for you and your loved ones with our voluntary life insurance options.
• Health Savings Plan: Save on medical expenses with a Health Savings Plan designed for your needs.
• Paid Time Off (PTO) & Sick Time: We value your well-being. Take time for yourself, your family, and personal matters with generous PTO and Sick Time, including family leave.
• 9 Paid Holidays: Enjoy a well-rounded work-life balance with 9 paid holidays throughout the year.
• Paid Weekly: We believe in rewarding hard work consistently, which is why we offer weekly pay so you can stay on top of your financial goals.
• Professional Development: Ascend in your career with free access to thousands of courses that allow you to grow and develop professionally.
• Employee Assistance Program: Life can be challenging at times, and we’re here to support you with our confidential Employee Assistance Program that offers counseling and resources for a variety of personal and professional needs.
• Wellness Program: At Denali, we believe that well-being goes beyond health coverage. Our Wellness Program offers resources to keep you mentally, physically, and emotionally balanced as you climb higher in both life and career.

We want you to feel valued, supported, and equipped for success – because when you thrive, we all thrive. So, come for benefits. Stay for the culture. We can’t wait to see you reach new heights with us at Denali.

Apply to join our team today!

Equal Employment Opportunity Policy: It is the policy of the Company to provide equal employment opportunities for all employees. Accordingly, the Company will not engage in any form of employment discrimination based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information, or any other legally protected status. The Company hereby affirms its desire to maintain a work environment for all employees that is free from all forms of unlawful employment discrimination.