Route Supervisor
Job Category: Distribution
Requisition Number: ROUTE004387
Full-Time
Wilmington, NC 28401, USA

Why you will love working at Maola® :

• Built on over a century of dedication, Maola is always looking ahead—investing in our people, strengthening our communities, and securing fresh, local dairy for the future.
• Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products.
• We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and more—available within your first month.
• Our employees are an integral part of who we are — what you do and what you think matters.

Work Schedule: Monday–Friday with early start times (typically 5:00 AM). End times may vary depending on daily operations.

Occasional weekends, overtime, and federal holiday work as needed to support business needs.

Summary:
Oversee all routes within the assigned Branch. The Route Supervisor for the Distribution Department is responsible for training, evaluating, motivating, and supervising route sales drivers as they deliver dairy products to customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide administrative and on-the-job training for all new route sales drivers in every aspect of the role.
• Evaluate the performance of existing route sales drivers to ensure compliance with company policies, procedures, and service standards.
• Lead by example through professionalism, punctuality, appearance, and a positive attitude toward both the company and its customers.
• Maintain a high level of familiarity with all assigned routes, customers, and service requirements.
• Stay informed of company programs, policies, and product updates to effectively communicate changes to staff.
• Provide coverage and administrative notifications during periods of absence, including illness, vacation, or personal leave.
• Assist in other branches as needed to support business continuity and team success.
• Other duties may be assigned as needed.

BASIC REQUIREMENTS

• High School Diploma or equivalent required.
• Valid Class A or B Commercial Driver’s License (CDL).
• Knowledge of DOT regulations and compliance standards.
• 3–5 years of route sales experience preferred.
• Must be available to work all shifts, including nights, weekends, and holidays.

COMPETENCIES

• Communication
• Communicate clearly and effectively through multiple channels – oral, written, visual, and non-verbal – ensuring our messages are understood and delivered appropriately, whether in-person or digitally.
• Accountability
• Take responsibility for actions and anticipate challenges before they arise.
• Solve problems both within and outside of departments, proactively addressing issues as they occur.
• Customer Focused
• Prioritize understanding and meeting both internal and external customer needs.
• Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
• Initiative
• Proactive in identifying opportunities and addressing potential threats.
• Act independently and decisively, rather than waiting for situations to demand action.
• Problem-Solving
• Possess the ability to identify and address complex issues with minimal guidance.
• Skilled at analyzing challenges and finding practical, effective solutions.
• Collaboration
• Take responsibility for deliverables while also supporting others to ensure that collective goals are met.
• Able to work harmoniously with others toward a common goal, recognizing and valuing each person’s contributions, is fundamental to successful collaboration.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to stand and walk. The employee must be able to reach, bend, extend, and lift 50-60 pounds.

• Must be able to frequently walk, stand, stoop, bend, reach, climb, and pull.
• Must be able to frequently lift milk case weighing up to 55 lbs. and push/pull stacks of milk weighing 250-300 lbs. using provided equipment.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment may require working in the cooler room with varying degrees of temperature and may include contact with water or dairy liquids.
• Exposed to a noise level of 90 decibels. The noise level in the work environment is usually moderate/high. Wet/slippery work conditions.
• Ability to tolerate frequent temperature changes, hot and cold environments, inside, outside, refrigerated areas, and coolers.
• May include deliveries and customer service duties in various weather conditions.
• May occasionally work in an office setting.

Maola Local Dairies™ is a farmer-owned cooperative sustainably producing a full suite of nutritious dairy products. Maola processes milk, cream, butter, and dry milk powders through our network of six dairy processing plants. With a keen eye on quality, freshness, and love for the environment, Maola delivers dairy products that are both nutritious and sustainable to our local communities. For more information about Maola, please visit www.maolamilk.com.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.