Youth Case Manager – Montgomery County

Salary Range: $62,000.00 To $65,000.00 Annually

The MoCo ReConnect Drop-in Center is a unique approach in Montgomery County as the only dedicated youth space specifically centering the needs of youth ages 16-24, particularly those impacted by housing insecurity, seeking alternative opportunities to traditional education pathways, or just needing a safe space to feel heard and valued. The Drop-in center brings together, for the first time under one roof, a collaboration of agencies providing outreach, case management, education, housing assistance, and employment training. The Drop-in center provides additional services such as meals, laundry, showers, mental health support, sexual health education, relationship building, and civic engagement.

Overview: This role focuses on building transformative relationships, providing comprehensive case management, and advocating youth to achieve their academic, employment, health, and social goals within a safe and affirming environment. The Case Manager works collaboratively within a multidisciplinary team to ensure youth receive holistic support and access to essential resources.

Key Responsibilities Include:

• Client Support & Relationship Building:

• Working as part of a multidisciplinary team to support clients in improving mental wellness, physical health, and social connectedness.
• Building authentic, caring, and affirming relationships with MoCo Reconnect youth.
• Providing a trauma-informed approach in all interactions with youth, colleagues, and self.

• Case Management & Referrals:

• Completing intakes and needs assessments for youth accessing services.
• Coordinating with other community agencies to facilitate case management goals, including housing and economic empowerment.
• Providing flexible and responsive case management addressing a variety of youth needs.
• Connecting youth to essential services such as shelter, identification, education (high school, GED, college), financial aid, public benefits, health/mental health/substance abuse care, childcare, employment, and permanent housing.

• Advocacy & Crisis Intervention:

• Providing advocacy, crisis de-escalation, and ongoing support for youth.
• Maintaining contact with service providers to ensure clients' needs are met.

• Program Operations & Documentation:

• Providing support in person at MoCo Reconnect Drop-in Center during operating hours (Monday through Friday, 10 AM - 6 PM).
• Maintaining written and computerized records, compiling reports, and completing other program documentation within contractual timeframes.
• Facilitating support groups.
• Performing other related work as assigned.

Qualifications

• Bachelor's degree in social work or social service or 5 years of direct social service coordination.
• Previous experience working with youth and young adults, particularly those from vulnerable or underserved populations, is preferred.
• SOAR experience preferred
• Two years of related experience providing human services and/or training and working knowledge of social services, individual support services, Medicaid services, State and Montgomery County community resources.
• Excellent organizational and both written and oral communication skills with the ability to communicate effectively with individuals with varied cognitive abilities to establish professional relationships. 
• Strong computer skills required, including proficiency in Microsoft Office applications such as Word, Excel, Outlook, Teams, and other Microsoft 365 programs.
• Patience, creativity, flexibility, compassion, and sensitivity to persons with
   disabilities and other minority populations. 
• English/Spanish strongly desired + $3,000 BONUS OFFERED.
• Driver’s License and access to personal vehicle required.  

Benefits

Pathways to Housing DC offers a comprehensive benefits package, including:

• 15 days of paid vacation to start
• 11 paid holidays
• 10 paid Sick/Wellness days
• Health insurance for individuals, partners, and families
• Employer-sponsored Health Reimbursement Account (HRA)
• Dental and Vision Insurance
• Employer-paid Short and Long-Term Disability Insurance
• Employer-paid Life Insurance
• 403(b) Retirement Plan with Employer Match
• Employer-paid Employee Assistance Program (EAP)
• Optional employee-paid benefits including Legal Coverage, and Pre-Tax Commuter Benefits