This position serves as the front-line point of customer contact within the Service Department. This person will focus on assuring great customer satisfaction and assists the Service Manager in getting all daily tasks accomplished on time. This individual is also responsible for making sure service technicians develop, stay on task, and meet deadlines while providing quality repair work.

• Assists shop technicians in developing their skills, focusing on technicians with less than 2 years of employment with Hutson.
• Mentor new technicians into advanced levels and create a healthy shop culture that purses excellence.
• Conducts periodic spot checks of completed jobs to ensure thoroughness and quality.
• Provides systems and technical support for shop technicians when necessary.
• Ensure the correct usage of Codify on job codes.
• Monitor the daily efficiency, productivity, and WIP for shop technicians.
• Keep the correct jobs are scheduled for technicians and monitor the progress of each repair .
• Understands and ensures compliance with manufacturer warranty and policy procedures, and trains shop technicians.
• Assist with the completion of repair jobs in a timely and efficient manner.
• Ensure parts on the correct segment and hours are correct for job quoted.
• Support the service clerk to meet shop metrics.
• Ensures the proper care, storage, and inventory of special tools.
• Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager.
• Assist SM with warranty bin organization and help streamline the warranty audit process.
• Help office with whiteboard organization and provide follow up with customers and technicians on anything over 2 weeks old.
• Bill enough hours monthly to cover your expense (this will be detailed monthly).
• Achieve an understanding of technician knowledge level to create training plans.
• Support Service Manager or Service Writer with technical knowledge to drive customer experience.
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.

• At least 3 years of customer service, technical, or Ag equipment experience is preferred.
• High School Diploma or GED equivalent is required.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• Excellent customer service skills.

• General Physical Requirements:
• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects. Reaching, Standing, Walking, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.
• Visual Acuity:
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.
• The worker is required to have visual acuity to operate motor vehicles or heavy equipment.
• DSI Truck Tracker System: Knowledge and use as it relates to a specific job.
• DTAC: Knowledge and use as it relates to a specific job.
• Equip: Knowledge and use as it relates to a specific job.
• Foresight Dashboard: Knowledge and use as it relates to a specific job.
• Service Delivery: Knowledge and use as it relates to a specific job.
• Warranty System: Knowledge and use as it relates to a specific job.

• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or to chemicals.
• The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation.
• The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids

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