Job Description: Grocery Manager

Last Revised: 04/12/11; revised May 12, 2017

Department: GROCERY

Direct Supervisor: STORE DIRECTOR, ASSISTANT STORE DIRECTOR

FLSA Status: EXEMPT

Starting rate of pay: $23.00/hr or $47,841.84/yr

Company Benefits:

• Flexible Hours

• Employee Discount

• 10 Paid Holidays

• (including 2 days for your birthday)*

• Medical/Vision/Dental Package*

• Free Life Insurance*

• Vacation and Sick Leave*

• Voluntary Insurance Plans (Life, Disability, Cancer, Accidental)

• Long Term Disability

• Matching 401K*

• Management Bonuses*

*For qualifying positions

Job Summary: Under the direction of the Store Director, The Grocery Manager is primarily responsible for assisting and working with the Assistant Store Director in all aspects of the Grocery department operations. Assists in the operation of the store with emphasis on the Front-End and Grocery departments. In the absence of the Assistant Store Director, the Grocery Manager assumes the responsibilities of the Assistant Store Director.

Essential Job Duties:

• Customer service
• Directly supervises 6 or more employees which includes the Food Clerks, Grocery Clerks, Chill/Frozen Lead, Receiving Clerks and all other workers who are working in the grocery department
• Trains and retrains all Grocery Department Personnel towards improved efficiency and increased job knowledge.
• Proficiency in the ITASCA system
• Assumes the roll of Manager on duty when Store Director and Assistant Store Director is not on duty.
• Signs and approves all deliveries and orders, clearing of invoices, price changes, merchandise credits, weekly schedules based on a set weekly budget, personnel information forms, employee evaluation, accident reports, building maintenance job orders and damage claim forms and has authority to sign and approve all other functions/documents w/authorization from Grocery Division
• Maintains and develops proper and good relationships with the various vendors.
• Complies with and enforces all store activities in relation to the various governmental and regulatory agencies such as OSHA, Food and Drug Administration and the Department of Health
• Works, establishes and maintains good working relationships with all other departments within the store, and all other Grocery Departments within the Times chain to enhance and improve the merchandising of all grocery items
• Supports and promotes sales programs initiated by the company and at the stores
• Plans, organizes and delegates the day to day duties and projects of the grocery department. Follows up with the staff to ensure that all duties, customer service and special projects are being completed, and evaluates the grocery department staff and their work on a regular basis
• Prepares various management reports and schedules, such as, work schedules, sales projections, Budget reports, research ad movements, monitor price changes and all other communications and memos as necessary
• Attends DWH meetings and conference calls as scheduled
• Responsible for checking the sales floor on a regular basis to ensure that shelves are properly filled
• Reviews work methods for efficiency and safety
• Ensures that proper merchandising techniques are utilized
• Handles customer questions, complaints, accidents, special orders, or situations which merit attention or follow-up
• Understand, enforce and abide by all company policies and procedures

Other Job Duties:

• Ordering of merchandise manually or through the ITASCA system
• Daily Cycle counts of the grocery floor to insure ITASCA system is ordering properly
• Insures Reclamation is imputed daily, Display Collection and all other maintenance to upkeep inventory accuracy to maintain ITASCA information integrity
• Stock shelves, prepare sales floor and spot checks as necessary
• Planning, preparing and building of displays
• Oversees and implements price changes
• Receives merchandise and ensures that authorized items are received
• Reviews and controls inventory in the backroom
• Oversees the maintenance and cleanliness of the warehouse, grocery walk-in freezers, the dairy/chill cases and the grocery sales floor
• Ensures that proper credit is received for damages and they have been returned to the respective vendors
• Takes inventory
• Operating cash register and bagging of groceries as needed
• Ensures security of the backroom
• Any tasks as deemed necessary by management

Physical Requirements:

• Must be able to safely lift up to 50 lbs on own
• Must be able to push and pull at least 1000 lbs
• Stand for extended periods of time
• Frequent bending and stooping required during the course of the workday
• Requires manual dexterity and eye-hand coordination for various activities
• 18 years of age or older (operates heavy machinery)

Mental Requirements:

• Accuracy is of primary importance in all aspects of the job
• Able to work independently and as a team member
• Detail-oriented
• Organized
• Able to multi-task
• Resourceful

Work Hours:

• On average, minimum 40 hours/week
• Based on classification (as determined by employee handbook)
• May require working overnight, early mornings, evenings, weekends and holidays
• Occasional longer shifts (10 hours) due to business needs
• Must be able to work at any Times location on the island

Working Conditions:

• Fast-paced environment that may be demanding and/or stressful
• Work done primarily indoors with air conditioning
• Warehouse is not air conditioned, and could reach temperatures of over 100 Degrees Fahrenheit during the summer months
• Walk-in chills; temperatures between 30-40 Degrees Fahrenheit
• Walk-in freezer; temperatures below 0 Degrees Fahrenheit

Equipment: (As deemed necessary depending on store and specific duties)

• Computer for ITASCA reports and Functions
• Box Cutters
• Label Guns
• Inventory/ ITASCA / DSD Receiving Unit (Motorola)
• Pallet Jacks
• Fork Lift
• Hand trucks
• Step Stool
• Ladders
• Cash Register
• Computers
• Balers
• Flat beds

Potential Hazards:

• Working with box cutters
• Working with machinery to relocate heavy loads
• Changes in environmental temperature when working outside and inside of the store as well as in the dairy, chill and freezer

Qualifications:

• Education/Training/Experience:
• High school diploma or equivalent
• Possess knowledge, experience and expertise of the grocery operations or similar job experience
• Minimum of 3 years experience in Grocery/Retail or similar job experience
• Communication:
• Excellent customer service skills
• Able to effectively communicate with others in English
• Good phone etiquette
• Possess acceptable written and verbal communication skills in English
• Other:
• Accurately and efficiently complete work in a timely manner
• Able to effectively prioritize work
• Able to meet deadlines in a short period of time
• Able to quickly pick up and follow through with various projects
• Troubleshooting/problem-solving ability

Compensation: Starting rate (as deemed by current pay schedule) or commensurate with experience

- QSI reserves the right to request a review of written employee screening practices (back ground check) before employment in the booth. Their employment will be contingent on the results, due to the amount of negotiable items handled and access to money transfers via Western Union.

The above topics were covered with me and I understand the responsibility of working in the service center booth. I also acknowledge the importance of properly handling the finances in the booth, which is within my direct control. I acknowledge that I will be held accountable for any negligent acts.

The preceding information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.