About Propelled Brands Franchising, LLC

Propelled Brands® is the multi-brand platform company under which service industry franchise brands operate and grow. We are excited to propel brands forward. We know franchising, we love franchisees, and we have a supportive, motivating culture. Our current brands are FASTSIGNS®, My Salon Suite®, and Camp Bow Wow®.

What we offer

At Propelled Brands, our total rewards package is a direct reflection of our commitment to attracting and retaining top talent. Our benefits are built on the foundation of our core values: Make it Happen, Expertise and Mastery, Positive Attitude, Growth Mindset, and being Considerate. As a member of our team, you will find a supportive environment with rewards designed to help you thrive.

Employer sponsored medical and dental plansVoluntary benefits such as vision, critical illness, accident, and pet insurance100% Employer sponsored Short-Term Disability, Long-term Disability, and Basic Life InsuranceRetirement Savings employer match up to 3% and 100% vestedGenerous paid time off policiesPaid Parental Leave for mothers and fathers

About the position

The Lead Camp Counselor is a frontline shift leader responsible for overseeing daily Camp operations, ensuring Camper safety, and guiding Camp Counselors in delivering structured, high-quality care.

Building upon the foundational responsibilities of a Camp Counselor, the Lead role adds operational oversight, team direction, and elevated accountability for health documentation, behavior management, and policy compliance. This position serves as a keyholder and acts as the Manager-on-Duty in the absence of senior leadership.

The Lead Camp Counselor plays a critical role in risk prevention, pet parent communication, and maintaining a safe, organized, and positive Camp environment aligned with our mission of “Making Happy Campers.”

The Ideal Candidate

The ideal candidate is a dependable and confident leader who has demonstrated strong performance as a Camp Counselor and is ready to take on greater responsibility.

You lead by example and are comfortable coaching peers in real time. You remain calm in high-energy or emergency situations and use sound judgment when addressing health or behavioral concerns. You are detail-oriented with documentation, proactive in communication, and committed to upholding operational standards without compromise.

You understand that safety, structure, and consistency are essential to a successful Camp environment.

Essential Functions

Shift Leadership & Operational Oversight

Serve as keyholder and ensure compliance with all opening, closing, and security procedures.Act as shift leader, providing direction and oversight to Camp Counselors.Ensure proper Camper-to-Counselor ratios are maintained at all times.Oversee Camper rotations, yard flow, and back-of-house operations to maintain safety and structure.Conduct shift-end walkthroughs to verify completion of required checklists and safety standards.Ensure all Campers are properly fed, medicated, and housed according to established protocols.Support with various FOH and BOH tasks, as stated in the Camp Counselor and FOH Camp Counselor job descriptions.

Camper Health, Safety & Behavior Management

Monitor Campers for signs of illness, injury, stress, or behavioral concerns.Ensure timely and accurate documentation of health and behavior incidents in required systems.Communicate directly with pet parents regarding health or behavioral matters when required.Escalate significant concerns to management immediately.Reinforce safe handling practices, structured play techniques, and yard etiquette standards.

Team Guidance & Accountability

Provide coaching, delegation, and real-time feedback to Camp Counselors.Reinforce company policies, procedures, and safety expectations.Identify and communicate performance concerns or policy violations to management.Maintain consistent shift communication with fellow Leads and management, including required log updates.Support training of new Camp Counselors and model best practices.

Safety & Compliance Execution

Ensure medications and feedings are administered accurately and documented properly.Verify cabins are secure, properly labeled, and organized.Maintain oversight of safe gate management procedures and Camper transitions.Uphold all Camp policies regarding yard supervision, safety equipment, and staff attentiveness.Support a clean, organized, and hazard-free environment.

What We Need

Education and Experience

Strong verbal communication and interpersonal skills.Ability to lead peers with professionalism and accountability.Sound judgment and ability to make decisions in safety-sensitive situations.Detail-oriented with strong follow-through and documentation accuracy.Flexible availability, including weekends and holidays.Must love dogs and be comfortable working hands-on in a dog daycare environment.Must be at least 18 years of age and authorized to work in the United States.

Additional Requirements

Excellent written, verbal, and interpersonal communication skills.Strong organizational skills with the ability to manage multiple priorities and deadlines.Detail-oriented with a commitment to brand consistency and high-quality execution.Proactive, resourceful, and solutions-oriented mindset.Ability to work collaboratively in a fast-paced, team-driven environment.Must love dogs and be comfortable working hands-on in a dog daycare environment.Must be at least 18 years of age and authorized to work in the United States.

Physical Requirements

Ability to lift or carry 40+ lbs.Ability to push or pull up to 40+ lbs.Ability to reach overhead and at or below shoulder level.Ability to control and withstand resistance from dogs of all sizes on leash.Ability to walk or stand for extended periods of time.Ability to squat and kneel.Ability to see, hear, and communicate verbally.

We believe that everyone is capable of great things. Because of this, we encourage you to apply even if you do not have 100% of the qualifications listed above.

EEO Statement

Propelled Brands values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing an individual’s unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personality, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees’ teams, and our stakeholders.