Doubletree Albuquerque - Front Desk Supervisor

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, youre the heartbeat of hospitalityleading the charge to make every guest feel genuinely welcomed and valued. Youll guide your team with energy and enthusiasm, setting the tone for service thats not just good, but unforgettable. From smooth check-ins to friendly problem-solving, youll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativityall while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid drivers license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

If you're looking for a place where your work is valued and your well-being is a priority, consider joining us at the Doubletree Albuquerque! Our hotel is conveniently located just blocks from the vibrant downtown area and is directly connected to the Albuquerque Convention Center via an underground concourse. You'll be within easy reach of Old Town and ABQ BioPark, and only a short, 10-minute drive from Albuquerque International Sunport. We believe in supporting our associates every step of the way. Enjoy a comfortable breakroom to relax and recharge, secure lockers with locks for your personal items, and a hot meal every shiftwhether it's lunch or dinner, depending on your schedule. Free parking makes getting to work a breeze, and our monthly Thankful Thursday events and ongoing recognition programs ensure your contributions are celebrated. Plus, our quarterly rallies and team-building celebrations bring everyone together for fun and connection.

Application deadline for Colorado positions: