Requisition ID: req37583

Working Title:
Front Desk Administrative Assistant

Position Grade:
08

Position Summary:
The University of NewMexico Student Health and Counseling (SHAC) is seeking applicants for anAdministrative Assistant 3 position to work in the Front Desk/Receptiondepartment. The Administrative Assistant 3 position consists of the ability toperform and/or oversee a variety of associated administrative tasks, andelectronic health record workflows that support the clinic.

Duties and Responsibilities:

• Oversees and/or performs a range of diverse administrative activities for the department, serve as central point person within the department in the resolution of a variety of day-to-day schedules.
• Assists in administrative problem solving, program/project planning, development and execution of stated goals and objectives.
• Research information, compiles statistics and gather / computes various data, prepares special and/or one-time reports, summaries or replies to inquiries, selecting relevant data from a variety of sources.
• Completes personal deposit at end of day and takes turn completing SHAC deposit first thing every business day, reconciles any issues and assist with problem resolution.
• Provides and/or oversees support activities for SHAC Front Desk such as answering telephones, assisting and resolving problems and inquiries of visitor, parents, reviews incoming calls to determine escalation to supervisor and/or director(s).
  Schedules appointments and maintains schedules, reschedules patients from schedules when provider is unable to come in.
• Daily verification of insurance eligibility using Health X-net.
• Assist with co-worker training and collaborates on problem resolution.
• Establishes, updates, maintains SHAC Front Desk files and records as required for the position.

Student Health andCounseling (SHAC) is a comprehensive health service available to allcurrently enrolled UNM students. SHAC is located North of Johnson Center andacross from the Student Union Building. It is open Monday through Friday and isclosed on all UNM holidays. Services include medical appointments (scheduledand same day), pharmacy, women's and men's health, allergy and immunization,medical specialty clinics, physical therapy, lab and x-ray, travel healthclinic and counseling services, as well as health education, prevention, andpromotion.

Please check out ourwebsite to learn more about working at SHAC: https://shac.unm.edu/

As an employee of UNM, being a Lobo means accessto a robust benefits package, access to resources and perks from discounted eventtickets to tuition remission. We foster a Work + Life balance through our employeewellness programs, paid parental leave and more.

See the Position Description for additional information.

Conditions of Employment:

• If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.

Campus:
Main - Albuquerque, NM

Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

Department:
Student Health and Counseling (037A)

Employment Type:
Staff

Staff Type:
Regular - Full-Time
Status:
Non-Exempt

Pay:
Hourly: $19.00 to $24.00, Depending on Education and Experience

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required:
Yes
For Best Consideration Date:
8/21/2026

Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
Please include resume, cover letter, and three professional references.Minimum Qualifications: High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications: The ideal candidate will demonstrate the following experience and skills:

• Advanced and specialized skills and comfort level with basic medical terminology.
• MS Office programs, cash balancing, record-keeping and/or specified information gathering projects.
• Health X-net Insurance verification, scheduling and answering phones, and to work independently with projects, and in a team environment.
• Train and assist new employees as needed, coordinate specified administrative activities and reporting across departments within SHAC.
• Professional interpersonal communication skills in working with a diverse population.
• Excellent customer service skills and professional demeanor.
• Knowledge of HIPAA requirements.
• Ability to ask for clarification or additional information when needed.