POSITION SUMMARY:

Reporting to the Unit Office Manager, this position is primarily responsible for assisting in the daily activities of the Unit Office department and ensures that the department runs smoothly in the absence of the Unit Office Manager.

ESSENTIAL FUNCTIONS:

1. Assists in the supervision of the Unit Office department, to include all Unit Office Clerks and Floaters.
2. Necessary to be available to work on weekends.
3. In the absence of the Unit Office Manager, able to manage the department efficiently and handle all responsibilities and decision making.
4. Ensures that all shifts are covered daily at the units, with the Floaters filling in on open shifts or sick calls as first priority. Will also fill in on open shifts as needed.
5. Ability to handle the Unit Office Clerk and Floater positions well and assume all the responsibilities.
6. Provides training and development for all Unit Office Clerks and Floaters. Ensures that the individuals are capable of handling the position and responsibilities within the position. Will discuss any problems or areas of concern with the Unit Office Manager.
7. Good knowledge of how systems work within the department and for the Company, knowing how it affects all the different departments. Makes decisions to the fullest extent of his/her jurisdiction, applying good problem solving techniques and striving to make the best decisions for all concerned.
8. Knows, reviews and keeps abreast of all current and new Company policies and procedures; communicates applicable changes and information to appropriate individuals.
9. Enforces policies and procedures that must be followed. Makerecommendations for changes as necessary.
10. Responds to calls or questions concerning procedures, policies and problems regarding work done by the unit office clerks and management. Assists in acquiring the necessary information.
11. Works with staff needing additional training to ensure efficiency or to follow up on weak or problem areas.
12. Assists in reconciling and balancing any sales reconciliation paperworkdiscrepancies, including follow up and investigation.
13. Makes recommendations in policies and procedures in the area of responsibility, regarding the best interest of the Company and its people.
14. Maintain and regularly review all cash related items at the stores, including storage and inventory. Make adjustments as needed based on business needs and trends.
15. Continuously looks for ways of improvement. Recommends ways to change the work and systems to ensure high efficiency level and improvement, maintaining Company standards.

OTHER FUNCTIONS:

1. Visits the stores regularly to follow up with staff and/or conduct audits on the work to check for accuracy and efficiency.
2. Coordinates projects or assignments as assigned. Plans and implements programs and projects and achieves desired results through individuals in the assigned departments.
3. Performs various other duties as assigned

QUALIFICATIONS:

1. Scheduling:

- Available to work any day of the week- If working at the stores, necessary to work as early as 6:00 am

1. Physical Ability:

- Able to lift 10 to 20 pounds- Job includes walking and standing- Planning/organizational skills- Good decision making skills

1. Mental Ability:

- Numerically inclined- Analytical capabilities- Problem solving ability

1. Pre-Employment Requirements:

- None

1. Environmental Conditions:

- Working in restaurant/fast food environment and in a small office

1. Education:

- None

1. Experience:

- None

1. Desired Skills:

- 10-key by touch- Typing skills required, 35 to 40 words per minute- Ability to supervise staff

1. Desired Attributes:

- Accurate with cash handling- Ability to plan/organize- Ability to handle people situations- Accurate with numbers- Ability to handle confidential information