Area Support II Representative

US-DC-Washington

Job ID: 34362
Type: Full-Time
# of Openings: 1
Category: Office Services
DC - Washington-IADB-MS

About the Role

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Requires flexibility to provide coverage at many sites throughout the region.

Your Impact

- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/records File Services based on assigned location.
- Attends cross-functional trainings to ensure Ability to provide coverage when short-staffed.
- Provides Site coverage as needed. Requires flexibility to change schedule/location at a moment's notice.
- Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.

Copy/Print Production/Copy Center:

- Responsible for prompt and accurate reproduction of all print requests.

- Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.

- Receives, logs, delivers and tracks all activity for reporting purposes.

- Responds to customer requests.

- Performs routine upkeep and basic maintenance of equipment.

- Records and tracks customer inquiries and fulfillment of requests.

- Performs daily convenience care functions as needed.

Mail/Courier Services:

- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.

- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).

- Researches and routes unidentified and generic mail.

- Receives, logs, delivers and tracks messenger items.

- Responds to customer requests.

- Performs routine upkeep of equipment.

- Records and tracks customer inquiries and fulfillment of requests.

Reception/Office Services:

- Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.

- Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.

- May also be responsible for copy/binding/copier maintenance.

File Room/Records File Services:

- Ensures all filing assignments from the current and previous day have been filed.

- Creates, maintains, updates, and monitors files, file database and file rooms.

- Coordinates special projects and other functions assigned by client contact and Site Manager.

- Ensures all file rooms are intact at all times.

Device Maintenance:

- Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.

- Follows daily, established maintenance processes and procedures.

- Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.

- Evaluates equipment issues and notifies service department if unable to resolve.

- Delivers paper.

- Assists end-users in basic functionality of equipment.

- Records meter reads.

- Maintains service activity reports.

- Monitors supplies and restocks inventory.

Shipping/Receiving:

- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.

- Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.

- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Inventory Services:

- Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.

- Analyzes ongoing activity of inventory.

- Assists in identifying slow moving and obsolete inventory or when inventory levels are low.

- Monitors and communicates status of inventory. Initiates, conducts and reports on Physical Inventories.

Warehouse:

- Responsible for the accuracy and control of the shipping and dock operations.

- Experience in operation of a palette jack, regularly lifting heavy objects (50+ lbs) is required.

- Retrieves merchandise from stock or freight carrier, frequently with a palette jack.

- Verifies incoming shipments corresponding to packing lists.

- Completes required receiving documentation in order to maintain accurate department records.

- Packs, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage.

- Responds to inquiries from internal personnel and customers and provides shipping status information.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.95 to $23.37/ hr

- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Must be willing to learn new skills and interact with new teams on a regular basis.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

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