Jackson Hole Mountain Resort

JOB DESCRIPTION

Position Title: Repair Manager

Reports to: General Manager

Department: 2830 Hoback Repair

Classification: Year-Round Full Time

FLSA: Exempt

General Purpose:

To manage the repair staff in all repair shop operations to provide exceptional tunes, repairs, and service on all guest and rental skis, snowboards, bikes, etc.

Essential Functions:

• Provide excellent guest/customer service.
• Hire, train, schedule, manage, and motivate the repair shop staff.
• Oversee and maintain departmental budgetary goals, including capital improvements as needed.
• Complete repair staff payroll & commissions.

• Warehouse organization of customers bicycles and skis.
• Conduct departmental physical inventory during storewide inventory.
• Maintain departmental purchasing of parts & supply orders pre-season and weekly.
• Manage daily staffing levels to accomplish ski, snowboard, and bike tuning efficiencies and quick turnaround on work.
• Maintain shop presentation to meet all retail visual standards.
• Oversee seasonal rental/demo ski binding mount process.
• Quality control of guest/rental repair services.
• Work with General Manager to maintain competitive and profitable tuning and repair pricing.
• Coordinate cross-staffing/training with the rental department.
• Maintain a tuning equipment maintenance schedule.
• Schedule and manage bike builds.
• Manage the beginning of season set-up and end of season break-down.
• Maintain service standards within staff through continued education and industry specialty training.

Other Functions:

• Work with the Marketing Assistant and the General Manager promoting the Hoback Sports tune shop.
• Schedule required staffing for Hoback Sports sponsored events.
• Work with the Marketing Assistant to expand, coordinate, and schedule seasonal public clinics/tech seminars.
• Work with Warranty Manager in completing all tech warranty returns.

-- Employees are held accountable for all duties of this job--

Job Qualifications:

• Knowledge, Skills, and Ability:
  1. Strong people management skills
  2. Strong organizational skills
  3. Extensive technical knowledge of bicycle, e-bicycle, ski, and snowboard repair operations
  4. Extensive knowledge of the RTP point of sale system.
  5. General knowledge of bike, ski, and snowboard rental operations
  6. Proficient computer skills required to complete E-Bike diagnosis and repair, as well as Microsoft Suite proficiency
  7. Basic knowledge of the bike/ski/snowboard industry and the Jackson Hole Mountain Resort

Supervisory Duties:

Working environment:

This job operates primarily in a retail repair shop setting. This role routinely uses tools and repair machines and equipment as well as a computer and phone. Most work is completed in an indoor environment. Occasional work in an outdoor environment, which may cause exposure to extreme temperatures and varying weather.

Physical Demands:

• Ability to lift a minimum of 75 lbs.
• Climbing, Balancing, Stooping, Kneeling, Crouching, Reaching, Pushing, Pulling, Lifting, Grasping, Fingering, Talking, Hearing, Repetitive Motions.
• Ability to stand for long periods of time performing repetitive motions with hands to grasp, reach, push, and pull with extensive use of fingers to complete detailed
• Hearing, speaking, and reading ability to receive detailed information through oral and written communication at normal speaking level.

Preferred Education and Experience:

AAP/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.