HVAC Service Technician Technical Expert and Customer Advocate

• Company: All Pro Heating, Air And Plumbing.

• Salary/Pay Rate: $28 to $35 per hour (Based on experience) plus Performance Based Bonus.

• Location: Indianapolis, IN.

• Job/Employment Type: Full Time.

• Project Scope: Mechanical & HVAC (Residential, Commercial)

• Mandatory Licenses & Certifications: EPA Certification and Valid Driver's License.

You will serve as the face of the company, combining high-level technical diagnostics with exceptional people skills. This role offers the chance to work within a supportive, personable culture where your ability to solve complex mechanical issues is as valued as your ability to build trust with homeowners.

• Diagnose complex mechanical and electrical failures in residential and commercial HVAC systems with precision.

• Translate technical jargon into simple, easy-to-understand terms for customers to help them make informed repair decisions.

• Execute high-quality repairs and preventative maintenance that extend the lifespan of client equipment.

• Cultivate strong customer relationships through friendly, professional conversation and a clean-cut presence.

• Collaborate with the field operations team to ensure seamless service delivery and high customer satisfaction ratings.

• Mentor peers by sharing diagnostic "best practices" and contributing to the groups collective technical growth.

• Maintain an organized service vehicle and accurate digital records of all service calls and parts used.

• Proven experience as a Service Technician within the HVAC trade.

• Valid Drivers License and EPA Certification are mandatory for this role.

• Exceptional verbal communication skills and a natural ability to connect with diverse personalities.

• Strong technical aptitude for troubleshooting furnaces, air conditioners, and heat pumps.

• Ability to work independently while representing the company's "personable" brand values.

• Minimum of 2 years of professional HVAC service experience.

• Completion of a Trade Program or Technical Certification (NATE certification preferred).

• Demonstrated history of high performance in customer-facing service roles.

• Weekly pay cycle with overtime potential and performance-based bonuses.

• Comprehensive medical, dental, and vision insurance plus Health Savings Account (HSA).

• Paid time off for holidays, vacation, and sick leave.

• Company vehicle, fuel card, and uniforms provided.

• Tech package including a smartphone or tablet for streamlined field reporting.

• Career development via mentor training and a personal tool replacement program.

• Unique perks including company events, wellness stipends, and monthly sales promos for high-end electronics or vacations.

All Pro Heating, Air And Plumbing is a dedicated mechanical service provider in Indianapolis that operates like a family. We foster a supportive environment where we work hard to help our team members grow personally and professionally within the trade.

Our Core Values

We live by five powerful core values that guide everything we do:

• Care About It We genuinely care about our customers, our team, and the quality of our work.

• Bring It We show up with energy, effort, and a winning attitude every single day.

• Say It We communicate openly, honestly, and directly.

• Own It We take full responsibility for our actions and results.

• Fix It We solve problems quickly and dont make excuses.

Learn more at Callallproindy.com.

All Pro Heating, Air And Plumbing is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.