The Lead Workplace Technician (MAC) oversees daily Moves, Adds, and Changes operations while actively supporting hands-on furniture installation, maintenance, and workplace support services. This role requires a proactive leader who can manage a fast-paced environment, prioritize effectively, and ensure high-quality execution across multiple buildings.

The ideal candidate is organized, detail-oriented, adaptable, and confident in managing both people and projects. Strong communication, sound judgment, and the ability to pivot quickly are essential.

Key Responsibilities

Team Leadership & Operations

• Lead and manage onsite MAC Technicians across multiple buildings

• Conduct daily morning huddles to review workload and set priorities

• Perform mid-day check-ins to assess progress and rebalance workload

• Ensure even distribution of tickets and projects to prevent overtime

• Redirect technicians between buildings as needed for visibility and support

• Monitor onsite presence to ensure proper coverage across locations

• Authorize early dismissal if workload is completed ahead of schedule

• Track and report overtime accurately within 24 hours (Netsuite/Google Docs)

• Communicate staffing changes (PTO, sick time, schedule adjustments) to stakeholders

Partner with Account Manager on special requests, coverage planning, and event support

Work Order & Ticket Management

• Review, assign, and manage Zendesk tickets and work orders

• Assign new hire and termination tickets to ensure readiness and proper offboarding

• Coordinate with Logistics for asset transfers

• Respond promptly to Zendesk, Slack, Asana, and Google Suite communications

• Prioritize tasks to manage workload and reduce unnecessary overtime

• Obtain written approval for unavoidable overtime (after-hours, weekends, emergencies)

Furniture Installation & Maintenance

• Repair and maintain office furniture (task chairs, sit-stand desks, workstations, pods)

• Assemble and disassemble furniture to manufacturer specifications

• Install and modify workstation systems (cubicles, conference pods, etc.)

• Read and interpret floor plans and power requirements

Conduct floor audits and space walkthroughs to identify issues

• Troubleshoot furniture systems and recommend solutions

• Ensure compliance with building protection requirements

Logistics & Inventory

• Safely load, unload, and transport furniture and materials

• Move items within and between buildings

• Operate department van or rental vehicles as required

• Order and manage moving and installation supplies

• Maintain organized inventory of materials and tools

Partnership & Quality Standards

• Advocate for and uphold PeopleSpace installation standards

• Ensure alignment between internal technicians and external installers

• Collaborate on best practices when deviations from standards arise

• Assist with installations as needed to support team success

• Maintain high visibility and client-focused service standards

Requirements

• 5+ years of experience in facilities, maintenance, or corporate workplace services

• Experience leading or supervising technicians in a fast-paced environment

• Strong technical knowledge of furniture systems, FF&E, ergonomics, and MAC processes

• Ability to read floor plans and understand basic power requirements

• Proficient in Google Workspace

• Experience with ticketing systems (Zendesk preferred)

• Strong verbal and written communication skills

• Ability to manage multiple projects simultaneously

• Strong problem-solving and organizational skills

• Understanding of project cost considerations

• Ability to drive rental trucks or company vehicles as needed

Preferred Attributes

• Positive, hands-on leadership style

• Highly Responsive

• Exceptionally Computer literate

• Detail-oriented with a commitment to A+ workplace quality

• Adaptable and solution-focused

• Comfortable collaborating with architects, engineers, property management, project managers, and senior stakeholders

• Team-oriented with a strong customer-service mindset