Job Description

Housekeeping Supervisor

NATURE OF WORK

The supervisor oversees the environmental operation directly responsible for promoting a clean and efficient process for the assigned account. Acts as a direct liaison between the client and staff.

EXAMPLES OF ESSENTIAL DUTIES

• Directly responsible to ensure the clients requests are assigned to personnel and completed in a timely manner daily
• Supervises work activities of cleaning personnel to ensure a clean environment
• Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness
• Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such as OSHA, EPA, State Health Department, etc.
• Plans work schedule for major tasks.
• Inventories stock to ensure adequate supplies.
• Issues supplies and equipment to workers.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Conducts in-service training of assigned employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
• Attends training seminars to perfect housekeeping techniques and procedures and enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and timecards, and prepares periodic reports.

• Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation.
• Performs additional duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Basic reading, writing, and arithmetic skills required.
• Knowledge of telephone protocol. Duties require professional verbal and written communication skills.
• Use of smart phone
• Ability to send email communications
• Ability to develop field procedures
• Ability to prepare and maintain effective working relationships with other employees and the general public.

MINIMUM REQUIREMENTS

• Minimum of at least 2 years previous supervisory experience
• Bi-lingual in English and Spanish, or Creole
• Valid Florida Driver’s license

PHYSICAL DEMANDS

• This position demands good physical and mental health
• The housekeeper supervisor will be required to lift, carry, walk, sit, push, pull and work a flexible schedule.
• Must be able to move continuously during work hours
• Must be able to lift and/or carry 30 to 45 pounds

SUPERVISION RECEIVED

• General supervision is received from an account manager who confers on difficult problems and reviews completed work for quality of professional results. Tasks are usually performed under little direct supervision allowing use of independent judgment

SUPERVISION EXERCISED

• Must supervise housekeepers and floor technicians.

FLSA Status: Non-Exempt.

EEO Classification: Service Workers

Encompass is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Our commitment to quality service and performance begins with attracting the most qualified employees and cleaning professionals who wish to work alongside leaders in the building maintenance field. With support and recognition from co-workers and management, our employees have an opportunity to attain the highest level of professional achievement and personal satisfaction in a dynamic and friendly environment.