JOB SUMMARY

The Housekeeping Manager partners with the General Manager on planning and developing departmental goals for success.

ESSENTIAL RESPONSIBILITIES

· Provide strong leadership and motivate staff to reflect a high level of enthusiasm and guest satisfaction. Earn and maintain trust and respect.

· Effectively coach, motivate, lead, and resolve employee concerns by timely communicating on-going positive and constructive feedback, keeping General Manager informed as needed.

· Support the Hotel in achieving high performance levels in service and profitability.

· Work with General Manager on housekeeping productivity, creating weekly schedule based on daily arrivals, departures, and stayovers. Monitor weekly labor.

· Establish and delegate daily work assignments for all housekeeping staff to ensure all areas of the property are cleaned in accordance with Lincoln Hotel standards.

· Source, interview and hire housekeeping staff as needed.

· Assist with training of new staff, schedule and review all departmental staff; check quality of work performed, monitor productivity, and motivate staff to improve performance.

· Develop staff incentives and motivation programs.

· Assist with preparation, authorization, and verification of all departmental payroll information.

· Work with housekeeping team in daily cleaning duties including cleaning rooms, stocking housekeeping closets, laundering towels, robes, and cleaning cloths.

· Create a schedule for deep cleaning all areas of the hotel including high dusting, cleaning of baseboards, vents, housekeeping closets, window washing, dusting of light fixtures, etc.

· Verify items in guestroom are in good working order including TV’s, lights, radio/clocks, hair dryer,

coffee makers, A/C, and heat.

· Identify, communicate and follow-up on maintenance issues. Inspecting guest rooms for preventative maintenance, needed repairs, and ensuring that cleaning standards are maintained.

· Oversee inventory of linens, towels, pillows, comforters, blankets, and other guest room items, requesting additional inventory as needed.

· Monitor weekly stock levels of all housekeeping supplies including cleaning chemicals, and cleaning tools, requesting replenishment as needed.

· Monitor all weekly stock levels of guest amenities on a weekly basis, including shampoo, conditioner, soap, tissues, coffee, etc., requesting replenishment as needed.

· Track forgotten guest items daily; tag and bring items to Lost & Found area in Guest Service office.

· Other duties as assigned by General Manager.

CORE SKILLS:

· Support a culture that promotes high employee morale and performance. Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.

EXPERIENCE REQUIRED:

· 3+ years of experience supervisory experience in housekeeping management.

· Extensive knowledge of environmental services, including detailed cleaning processes and a wide range of cleaning supplies and equipment.

· Excellent leader, detail-oriented, demonstrate a commitment to customer service and being a team player.

· Flexibility. This is a demanding business, and we look for flexibility with work days and hours.· Communication skills. The ability to effectively communicate verbally is valued.

· People Person. Being a successful team member means you love working with your teammates and solving problems.

SUCCESS FACTORS:

• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

ADDITIONAL RESPONSIBILITIES

· Any other duties assigned by Supervisor.