Directs the housekeeping program to ensure the facility remains clean, orderly, and well-maintained by performing duties personally or through subordinate supervisors.

• Supervise housekeeping and laundry operations to ensure quality standards are met

• Ensure the department operates according to hotel standards, policies, and procedures

• Provide prompt, courteous, and professional guest service

• Provide timely updates and feedback to the Supervisor or General Manager

• Maintain cleanliness, hygiene, and organization in guest rooms, corridors, and public areas

• Assign rooms and duties to housekeeping staff and provide direction, supervision, and support

• Assist with employee training and ensure staff have the tools and equipment needed to perform their duties effectively

• Maintain and monitor PAR levels and submit monthly linen and terry inventory reports

• Assist with recruitment and staffing within the housekeeping department

• Inspect guest rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair

• Oversee the ordering, receiving, counting, and storage of linens, bathroom supplies, cleaning materials, and equipment

• Report any damage, breakage, or out-of-service items immediately to the Duty Manager for resolution or guest billing if applicable

• Communicate housekeeping staff needs regarding materials, supplies, or equipment to management

• Notify management when supply or equipment PAR levels are insufficient

• Maintain procedures for lost and found items to ensure security and proper documentation

• Maximize resources while maintaining cost controls according to hotel guidelines

• Identify departmental training needs and recommend training programs to management regularly

• Respond to guest complaints, requests, or maintenance concerns and communicate them to the Front Office Manager or General Manager

• Maintain high product quality and service standards for all hotel guests

• Ensure guest satisfaction at all times

• Maintain flexibility to work varying schedules to meet operational needs

• Promote teamwork and quality service through daily communication and coordination with other departments

• Perform additional duties as assigned

• Strong communication skills

• Excellent customer service skills

• Professional appearance and grooming

• Self-motivated and proactive

• Cooperative and team-oriented

• Good listener

• Detail-oriented