About Company:

Since 1919, we at Forbo Movement Systems have been the specialists for high-quality conveyor and processing belts, versatile plastic modular belts, homogeneous conveyor belts, efficient power transmission belts and precise timing and flat belts. Our innovative solutions for production, material flow and logistics contribute significantly to the competitiveness of our customers. In addition to our focus on quality and innovation, we consistently focus on sustainability. Through continuous improvements, we also support the sustainability efforts of our customers.

About the Role:

The Field Service Supervisor plays a critical role in overseeing and coordinating the activities of field service technicians to ensure timely and efficient service delivery across various client sites. This position is responsible for managing daily operations, including scheduling, dispatching, and monitoring the performance of field personnel to meet service level agreements and customer satisfaction goals. The supervisor acts as a key liaison between the field team and management, facilitating communication, resolving issues, and implementing process improvements. Additionally, the role involves training, mentoring, and evaluating staff to maintain high standards of technical expertise and safety compliance. Ultimately, the Field Service Supervisor ensures that all field operations run smoothly, contributing to the overall success and reputation of the company within the United States market.

Minimum Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in a related field preferred.
• Minimum of 3 years of experience in field service or technical support roles, with at least 1 year in a supervisory capacity.
• Strong knowledge of field service operations, including scheduling, dispatch, and customer service.
• Proficiency with field service management software and Microsoft Office Suite.
• Valid driver’s license and ability to travel to various job sites within assigned regions.

Preferred Qualifications:

• Bachelor’s degree in Engineering, Business Administration, or a related discipline.
• Experience in the specific industry relevant to the company’s services (e.g., HVAC, telecommunications, industrial equipment).
• Certification in project management or leadership training programs.
• Familiarity with safety regulations and compliance standards applicable to field operations.
• Ability to analyze technical data and generate detailed reports for management review.

Responsibilities:

• Supervise and coordinate the daily activities of field service technicians to ensure efficient service delivery.
• Develop and manage technician schedules and dispatch assignments based on priority and geographic location.
• Monitor field operations to ensure compliance with company policies, safety standards, and customer requirements.
• Provide technical guidance and support to field staff, troubleshooting complex service issues as needed.
• Conduct regular performance evaluations, provide coaching, and facilitate ongoing training for team members.
• Serve as the primary point of contact between field personnel and management to communicate updates and resolve operational challenges.
• Analyze service data and customer feedback to identify areas for process improvement and implement corrective actions.
• Ensure accurate documentation of service activities, including work orders, reports, and inventory usage.

Skills:

The Field Service Supervisor utilizes strong organizational and leadership skills daily to manage multiple technicians and service calls efficiently, ensuring optimal resource allocation and timely completion of tasks. Effective communication skills are essential for coordinating between field staff, customers, and management, facilitating clear and concise information exchange. Technical proficiency allows the supervisor to provide hands-on support and troubleshooting guidance, enhancing team problem-solving capabilities. Analytical skills are applied to interpret service metrics and customer feedback, driving continuous improvement initiatives. Additionally, proficiency with scheduling and field service management software streamlines operations and supports accurate documentation and reporting.