Job Summary:

• The Patient Financial Services Manager is responsible for the day-to-day management and performance of assigned Patient Financial Services and revenue cycle operations. This position provides leadership and oversight for billing, insurance follow-up, cash application, denials, accounts receivable and patient financial activities. The Manager is accountable for achieving organizational financial goals while ensuring accurate, timely, and compliant revenue cycle processes. This role leads staff development, monitors operational performance, identifies opportunities for improvement, and collaborates with internal departments and external payers to optimize reimbursement and the patient's financial experience.
  • Duties and Responsibilities:
    • Provide leadership, direction, and oversight to Patient Financial Services staff and team leads
    • Establish clear performance expectations and hold staff accountable for productivity, quality, attendance, and results
    • Coach, mentor, and develop employees to improve individual and departmental performance
    • Conduct performance evaluations and provide ongoing feedback
    • Assist with recruitment, interviewing, onboarding and employee retention
    • Develop staffing plans and ensure appropriate coverage based on workload and business needs
    • Promote a culture of accountability, teamwork, continuous improvement, and customer service
    • All other duties assigned

Performance Expectations:

• Meet or exceed established cash collection and A/R goals
• Maintain A/R within organizational targets
• Reduce avoidable denials and improve first-pass resolution
• Ensure timely and accurate billing, follow-up, and payment posting
• Maintain high departmental productivity and quality
• Effectively manage and develop employees
• Identify and resolve operational issues proactively
• Hold team members and leaders accountable for established performance expectations
• Provide timely and accurate reporting to leadership
• Implement measurable process improvements
• Maintain strong relationships with internal departments and payer partners
• Ensure compliance with regulatory and organizational requirements
• Maintain a strong focus on both financial performance and patient experience

Qualifications:

Education/Skills:

• High school diploma or equivalent required
• Bachelors’ degree in healthcare administration, business administration, finance, accounting or related field preferred
• 2+ years healthcare revenue cycle or Patient Financial Services experience
• 2-3 years of progressive leadership or supervisory experience preferred
• Hospital revenue cycle experience strongly preferred
• Experience with billing, insurance follow-up, denials, A/R, cash application, or patient financial services
• Strong understanding of the healthcare revenue cycle
• Knowledge of Medicare, Medicaid, and commercial payer requirements
• Understanding of hospital and professional billing processes
• Strong financial and analytical skills
• Experience interpreting revenue cycle reports and KPIs
• Strong leadership, coaching, and employee development skills
• Excellent problem-solving and decision-making abilities
• Proficiency with EHR/patient accounting systems and Microsoft Excel
• Ability to manage multiple priorities in a fast-paced healthcare environment

Work Location:

This position requires onsite work. Regular in-office attendance is expected to support team leadership, training, collaboration and operational oversight. Remote work may be permitted based on departmental needs, business priorities, and Director approval.