Position Summary

The Barista is responsible for delivering exceptional guest service while preparing and serving high-quality coffee beverages, specialty drinks, and grab-and-go food items. This role ensures the marketplace is clean, well-stocked, and operate efficiently while creating a welcoming atmosphere for guests. The ideal candidate is friendly, dependable, detail-oriented, and passionate about hospitality.

Schedule:

Monday 6:30AM-12PM

Friday 9:30AM - 2:30PM

Saturday/Sunday - 6:30AM-2:30PM

Essential Job Functions

• Prepare and serve coffee, espresso beverages, teas, smoothies, and other specialty drinks according to brand standards.

• Greet guests warmly and provide prompt, courteous, and personalized service.

• Accurately process cash, credit card, and mobile transactions using the point-of-sale (POS) system.

• Maintain cleanliness and organization of the marketplace, coffee station, seating area, and storage areas.

• Stock merchandise, beverages, snacks, and supplies while ensuring proper product rotation (FIFO).

• Monitor inventory levels and notify management of items requiring replenishment.

• Prepare and package grab-and-go food items in accordance with food safety guidelines.

• Ensure compliance with health, sanitation, and safety regulations.

• Maintain knowledge of menu offerings and make recommendations to guests.

• Resolve guest concerns professionally and escalate issues when necessary.

• Assist with opening and closing duties, including cash handling, equipment cleaning, and daily checklists.

**Equal Opportunity Employer**

We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status under applicable law.

Qualifications

• High school diploma or equivalent preferred.

• Previous barista, coffee shop, restaurant, retail, or hospitality experience preferred.

• Experience operating a POS system and handling cash transactions.

• Ability to multitask in a fast-paced environment.

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

• Flexible schedule, including mornings, evenings, weekends, and holidays.

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Knowledge, Skills & Abilities

• Strong attention to detail and accuracy.

• Positive attitude with a guest-first mindset.

• Ability to learn beverage recipes and preparation techniques.

• Basic math and cash handling skills.

• Dependable, punctual, and professional appearance.

• Ability to maintain composure during busy service periods.

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Physical Requirements

• Stand and walk for extended periods.

• Lift and carry up to 30 pounds.

• Frequently, bend, reach, twist, and stoop.

• Use hands for repetitive motions while preparing beverages.

• Work in a fast-paced environment with exposure to hot beverages, kitchen equipment, and cleaning chemicals.

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Work Environment

• Fast-paced hotel marketplace or café setting.

• Frequent interaction with hotel guests and team members.

• Requires flexibility to work early in the mornings, evenings, weekends, and holidays.

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Performance Expectations

• Deliver outstanding guest service on every interaction.

• Consistently prepare beverages to brand and quality standards.

• Maintain a clean, organized, and fully stocked marketplace.

• Demonstrate reliability, teamwork, and professionalism.

• Follow all company policies, food safety regulations, and operational procedures.