About the Company

MVP Sports Clubs is a sports facility management company with 5 facilities in West Michigan. We provide corporate service support in the areas of finance, marketing/communications, information systems, human resources, property management, and operational development including sales, fitness, and operations. MVP Sports Clubs represents quality and success in health and recreation in all facets of the community. Simply put, we are a company passionate about fitness and wellness, and believe that healthy communities change lives!

Why MVP Sports Clubs

At MVP Sports Clubs, we are built around our values of professionalism, friendliness, efficiency, cleanliness, and teamwork! We believe in creating a welcoming, engaging, and fun environment for team members, and we provide them with a full range of benefits to foster this type of environment.

• Our part-time team members receive complimentary club membership access for team member, spouse and dependent(s), 401k participation available after completing 6 months of service (must be 18 years of age), access to Work-Space (must be 18 years of age), CPR trainings, complimentary use of Kid's Stuff (up to 2 hours per day) and discounts on select programming, retail and food + beverage.
• In addition to the benefits listed above, our full-time team members also have access to amazing health, dental, vision, and life insurance plans, long-term & short-term disability, a generous personal time off policy, and paid maternity and paternity leave.

About the Position

The Aquatics Manager is responsible for developing and managing all aquatics team members, swim programs, and aquatics facilities. Specific areas include coordinating, scheduling, and training a highly effective team of aquatics team members for indoor and outdoor pool areas. Responsible for continual education and safety of the aquatics team and club patrons utilizing the aquatics areas. This position is a part of our Aquatics Department reporting to the Regional Aquatics and Safety Manager, with a dotted line to the Club Director.

Responsibilities

• Know, understand, and exemplify the MVP Sports Clubs Values and Service Standards.
• Ensure all Team Members (in and out of their department) know, understand and exemplify the MVP Sports Clubs Values and Service Standards.
• Perform all team member performance reviews in a timely and efficient manner.
• Maintain a quality aquatic team by hiring, training/orienting, evaluating, coaching, and disciplining as needed; maintains proper payroll records, timekeeping and employee paperwork.
• Grow the aquatics program and achieve monthly net revenue goals as established by the annual aquatics budget.
• Ensure team certification by arranging training in CPR, WSI, Lifeguard in partnership with the Regional Aquatics and Safety Manager; monitors expiration dates of staff certifications; develops and instructs staff on programs offered by club.
• Schedule aquatics team member in order to provide appropriate coverage per staffing policy, including lifeguards and swimming instructors.
• Schedule aquatics programming including but not limited to private lessons, American Red Cross Learn to Swim courses, group fitness classes (with assistance from fitness department), camps, swim teams, events, and adult swim programs, and effectively communicate pool schedule to customers through the website and program flyers in a timely manner.
• Assist with customer program enrollments by helping participants sign up in-house or online. With the help of program instructors, assign program enrollees to the correct classes based on abilities. Follow up with as many customers as possible after program meetings and suggest next steps.
• Monitor programming through quality control, surveying participants, team for suggestions, etc.
• Talk to at least 10 program participants per month about feedback concerning programming.
• Interact with members inside and outside your department encouraging them to utilize Aquatics.
• Identify current and future programming aquatic requirements, trends, and revenue generating potential by establishing rapport with members and staff, management, vendors.
• Effectively communicate and build rapport with members & guests by responding to emails and voicemails within 24 hours.
• Coordinates water testing quality with Property team in accordance with state Pool Code.
• Responsible for the cleaning and maintenance of the pools and pump room.

• Maintain a neat and professional personal appearance, by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.
• Other duties as assigned.

Club Operations Support:

• In-club point of contact for all Aquatics initiatives, including frequent communication with all building leadership.
• Assist with other club operations tasks as needed, as directed by the Club Director.
• Develop synergy with all club departments for cross-selling and combined programming.
• Participate and/or lead regular Service Game training sessions as directed by supervisor.
• Adhere to all departmental and programming Standard Operating Procedures (SOP’s).

Scheduling Requirements:

• Hour expectations consist of 10 hours front line (member facing), 10 hours of administration duties and 20 hours working on the lifeguard stand. The hour requirements are subject to change based on club needs and manager duties.
• Varying weekly work schedule to be available to staff working different times of day, as well as being present for times of high customer traffic. May include opening, closing, and/or weekends.
• Work shifts and assist in general club operations as assigned by the Club Director.

Requirements

• Bachelor’s degree in related field with emphasis in Aquatics strongly preferred.
• A minimum of two (2) years instruction experience in swimming or aquatics related program with at least 1-year supervisory experience.
• Current CPR, WSI, First Aid, and Lifeguard certifications.
• Strong communication and leadership skills to supervise and motivate a team.
• Customer service skills to handle challenging situations.
• Must be able to work extra hours, weekends, and holidays.
• Excellent organizational skills.
• Proficient computer skills (word processing & spreadsheet programs). Ability to learn new computer programs.
• Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.