The Service Tech Apprentice is a development-track position designed for individuals with a foundation in automotive repair and a strong desire to grow into a Cadillac-certified technician. The ideal candidate is coachable, dependable, safety-minded, and committed to building a long-term career in automotive service. This role supports experienced technicians while learning dealership processes, diagnostic procedures, repair standards, and manufacturer training requirements.

ESSENTIAL DUTIES

• Works under the guidance of a mentor technician, team leader, or service manager to learn dealership repair processes and Cadillac service standards.
• Performs basic maintenance and light repair work as assigned, including oil changes, tire rotations, filter replacements, fluid checks, battery checks, and other entry-level service tasks.
• Assists experienced technicians with inspections, diagnostics, repairs, and vehicle testing to develop technical knowledge and hands-on skills.
• Reviews repair orders carefully and performs assigned work accurately, efficiently, and in accordance with Company and manufacturer guidelines.
• Communicates needed repairs, safety concerns, delays, or questions to the mentor technician, service advisor, or supervisor.
• Examines vehicles to identify recommended maintenance, safety items, or additional service needs and reports findings through the proper process.
• Documents work performed and records all hours worked accurately in the Company timekeeping system.
• Participates in required Company, dealership, and manufacturer training, including training that supports progress toward Cadillac certification.
• Learns and applies technical bulletins, service information, diagnostic tools, and repair procedures as directed.
• Keeps customer vehicles clean and free of fluid residue, fingerprints, or unnecessary debris after service.
• Maintains an organized, clean, and safe work area and returns tools, equipment, and supplies to their proper locations.
• Maintains CSI at or above Company standards by supporting quality workmanship and a positive customer service experience.
• Follows safeguard rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
• Performs other duties as assigned.

QUALIFICATIONS

• Foundation in automotive repair, maintenance, tools, and shop safety.
• Strong desire to learn, develop technical skills, and grow into a Cadillac-certified technician.
• Coachable, dependable, detail-oriented, and able to follow directions in a fast-paced service environment.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required.
• Automotive technical school, vocational training, ASE coursework, or related hands-on automotive experience preferred.
• Previous experience in a lube, quick service, apprentice, or entry-level automotive repair role preferred.
• Must demonstrate a willingness to complete required training and pursue long-term growth in the service department.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to use hands to finger, handle, or feel.
• Must be able to lift up to 20 pounds at times.
• Occasional lifting, standing, crawling, reaching, use of stairs.
• Occasional attendance at social gatherings.
• Ability to travel occasionally.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Texas Driver's License
• Must maintain a clean driving record
• Must be willing to complete required Company and manufacturer training, including training that supports Cadillac certification.

OTHER REQUIREMENTS

• Pass Background Check
• Pass Drug Test
• Must be 21 Years-Old or older

EMPLOYMENT BENEFITS INCLUDE:

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance