Steele Solutions, Inc. is the nation's leading designer and manufacturer of steel work platforms and mezzanines. We recently launched our automation division to solve one of the biggest challenges in material handling-controls that are too often rebuilt from scratch, full of delays, and unpredictable at startup. With this launch, we’re looking for an Automation Field Specialist professional to join our automation team in Atlanta, GA (preferred) or Milwaukee, WI! *Role does require travel 40-70%.

Summary

The Automation Field Specialist is a field service technician role focused on industrial automation systems, not general equipment repair. This position is responsible for on-site troubleshooting, controls and electrical diagnostics, control panel assessments, and execution support for PLC/HMI software and control hardware upgrades. The role requires stronger controls/electrical depth than a typical field service technician, including disciplined software backup/rollback practices, interpretation of electrical drawings, and safe work inside control panels.

When not traveling, the Automation Field Specialist contributes billable engineering support to our Controls and/or Electrical teams—supporting controls development tasks, commissioning readiness, and/or electrical documentation updates—helping improve repeatability and reduce field risk across projects.

Key Responsibilities

1) On-Site Service & Troubleshooting (Core)

Travel to customer sites to troubleshoot and resolve automation issues impacting uptime, reliability, or safety.Diagnose faults using a disciplined approach (symptom capture → isolate → verify → corrective action → validate).Communicate clearly with customer stakeholders: what was found, what it means, and recommended next steps.2) Control Panel Assessments & Safety Checks (Core)

Perform controls/electrical panel condition assessments to identify risks such as:overload conditions / overheating indicatorsloose terminations / damaged conductorsgrounding/bonding concernsdevice damage, poor workmanship, labeling/documentation gapsUse appropriate instruments where applicable (multimeter, clamp meter, network tools; thermal camera if available) and capture evidence (photos where permitted).Recognize and escalate “stop work” conditions immediately.3) Field Modifications, Repairs, and Minor Install Work (Core)

Perform hands-on panel work within scope and authorization, including:landing/terminating wiresreplacing components/devices and correcting wiring issuesminor panel modifications resulting from findingsCoordinate with contract electrical installation partners when work exceeds scope, staffing, code/licensing needs, or schedule demands—while still being able to assess, direct, and validate the work.4) Controls Software / Hardware Upgrades & Field Implementation (Core)

Execute controlled upgrades and changes such as:PLC/HMI software upgrades, patching, and controlled configuration changesbackups, restore verification, version discipline, rollback planningminor hardware upgrades (I/O swaps, comms components, device replacements) where authorizedSupport cutovers during planned downtime; validate functionality and document “as-left” condition.5) Preventive Maintenance & Reliability Checks (Services Offering)

Perform scheduled PM-style checks for automation systems using SSI/customer checklists:cabinet condition/ventilation/cleanliness observationswiring/termination condition checks as appropriatebasic network and device health checks where applicablefirmware/software version verification where applicableIdentify and document “future failure” risks and recommend mitigation actions.6) Documentation, Work Orders, and Closeout Discipline (Core)

Accurately complete electronic service documentation (tablet/laptop):work orders, service reports, parts used, time/notes, customer approvals as requiredMaintain disciplined technical artifacts:software backups before/after, change logs, version notesredlines/as-left notes where applicable (drawings, panel changes, device replacements)Provide clean handoffs to PM/Engineering for follow-on work.7) Off-Site Engineering Support (When Not Traveling) Billable Contribution

Depending on background and strengths, support may include:

Controls support: assisting with PLC/HMI standards, minor enhancements/bug fixes, reusable routines/snippets (under engineering direction), commissioning readiness checklists and cutover runbooks, offline troubleshooting from logs/backups.Electrical support: electrical documentation support (redlines/as-builts), panel/device change packages, drawing QA feedback driven by field findings, upgrade scoping inputs and parts lists.Field-driven standard work: contributing to checklists, common defect libraries, and repeatable service/upgrade methods that reduce field risk and rework.8) Customer Relations & Service Mindset (Core)

Represent SSI Automation professionally on-site: clear, calm, accountable.Identify additional customer needs (risk reduction, upgrades, reliability improvements) and communicate them back to PM/Sales for follow-up.Safety & Compliance (Non-Negotiable)

Follow all customer and SSI safety rules including LOTO and applicable energized troubleshooting practices.Correct PPE selection/use, safe approach boundaries, and instrument use discipline.Stop-work authority: halt and escalate when conditions are unsafe or outside approved scope.Required Qualifications

5+ years of experience in industrial field service / controls troubleshooting / commissioning / electrical troubleshooting in automation environments (material handling preferred).Ability to read and interpret electrical schematics/wiring drawings and troubleshoot logically under time pressure.Hands-on capability in panels: able to safely perform terminations and component swaps within scope and authorization.Strong documentation habits (work orders, service notes, closeout packages).Comfortable working independently at customer sites with travel and flexible hours.Preferred Qualifications

Controls / Platforms

Rockwell Studio 5000 / LogixExposure to other platforms: Beckhoff, Siemens, etc.HMI/SCADA exposure: FactoryTalk View, Ignition, Wonderware/AVEVAIndustrial networking fundamentals (EtherNet/IP, basic managed switch concepts)Electrical / Documentation

AutoCAD Electrical experience (helpful)Strong panel workmanship instincts and the ability to translate field findings into actionable correctionsMechatronics / Material Handling

Mechanical/mechatronics understanding in MHE environments (conveyors, sortation equipment, sensors/actuators) is a plus for faster troubleshooting and better root cause identification.Certifications / Training

LOTO (required)NFPA 70E training/certification (required or obtain within X days—your call)OSHA 10 (recommended; OSHA 30 preferred)Work Environment & Physical Requirements

Customer industrial sites: moving equipment, noise, elevated platforms, varying temperatures.Must be able to carry typical field equipment (up to ~50 lbs), climb ladders/stairs, and stand/walk extended periods.Professionalism and customer satisfaction mindset required.What Success Looks Like (First 6–12 Months)

Independently runs site troubleshooting and assessments; produces clear findings and practical corrective actions.Executes upgrades without surprises: backups, rollback plans, controlled changes, thorough closeout.Customers trust this person’s judgment and communication.When not traveling, consistently delivers billable contribution that strengthens Controls and/or Electrical execution and reduces field risk.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

The position works in an office environment – location Atlanta, GA (preferred)/Milwaukee WI, Remote to office

TRAVEL: 40-70%

Why You’ll Love Working Here?

A collaborative culture.Opportunities to make a real impact as we grow.Competitive pay, great benefits, and a great team.Celebrations, volunteer days, and moments that make work more than just “work.”..Are You Ready to Join the SSi Team?