Purpose: Represent the company in a courteous and cordial manner and ensure customer satisfaction and maximum efficiency for the business. Effectively diagnose, service and repair customer and company equipment.

Essential Functions:

Strong Diagnostic Ability

• Proficient in diagnostic skills to accurately identify and address issues.
• Must be adept at using advanced diagnostic tools to interpret error codes and determine the root causes of malfunctions.
• Understand a full range of techniques and procedures used in diagnosing, repairing, maintaining and servicing construction equipment.

Dependability

• Punctual and consistent attendance.
• Ability to consistently perform duties and meet expectations.
• Ability to multitask and prioritize work in order to meet deadlines and exceed customer’s expectations.
• Maintain a professional appearance, ensuring their service vehicles are organized, and delivering high-quality work consistently.
• Desire to work on equipment inside or outside in all weather and settings.
• The desire and willingness to continue to better themselves as a technician and an employee.

Strong Customer Service

• Exceptional customer service through clear and patient communication, educating customers about the services performed, and demonstrating empathy towards their concerns.

Teamwork

• Able to work independently and well within a team, sharing knowledge and supporting each other to solve complex problems.
• Strong interpersonal skills and the ability to relate to both customers and coworkers to contribute to a harmonious and productive work environment.

Qualifications:

• Technical or associate degree preferred; 5 to 7 years of industry experience for experienced applicants; technical degree for entry-level applicants.
• Strong computer skills and proficiency with software programs.
• Understand the utilization of parts look up programs, equipment manuals and service/repair manuals.
• Ability to read and understand electrical/hydraulic schematics.
• Knowledge of mechanical practices and principles.
• Ability to inspect and set-up new equipment for compliance with contract specifications.
• Experience with welding and fabrication tools.
• Possession of personal hand and air tools in both metric and standard sizes.
• Ability to obtain a CDL is required (class A, airbrakes, combination, and tanker endorsements) with a 3-month grace period for entry-level technicians.
• Physical ability to lift up to 100 lbs., crouch, stoop, climb heights of 5 feet, and stand for long periods.

Benefits:

• Factory school training
• Health reimbursement program
• Medical, Dental, Vision, Short-term and Long-Term Disability
• 401k and Profit Sharing
• Uniform and boot & outer wear clothing allowance
• Tool Allowance
• Tuition reimbursement
• Vacation and sick days and 9 paid holidays