Health Unit Coordinator, Adult ED

US-OR-Portland

Requisition ID: 2025-37289
Position Category: Hospital/Clinic Support
Job Type: AFSCME union represented
Position Type: Regular Full-Time
Posting Department: OHSU Adult Emergency Department
Posting Salary Range: $22.69 - $30.26 per hour
Posting FTE: 1.00
Posting Schedule: 8 hour shifts, Monday through Friday
Posting Hours: 0700-1500; Days may vary, start times may also vary up to 2 hours if operational needs change.
HR Mission: Healthcare
Drug Testable: Yes

Department Overview

OHSU cares for acutely and critically ill patients in our Emergency Department. We provide the latest evidence-based care and have a reputation for effective teamwork. Emergency nurses understand the importance of their independent scope of practice and engage in dependent scope of practice decision making with the team. Emergency nurses also provide patient and family-centered care for the full spectrum of illnesses. The OHSU Emergency Department provides around-the-clock multidisciplinary services to clients of all ages across the life span.

The department hosts a Level 1 Trauma Center, Triage (including Fast-track and Rapid Medical Evaluations), Adult Acute Care, Adult Critical Care, Observation Unit, and Acute Psychiatric Care. Patients arrive to the ED via ambulance, walk-in, through the transfer center (Trauma & PANDA), and via Rapid Response Team.

This position also comes with great benefits! Some highlights include:

• Two raises per year – One at anniversary date and one across the board annual increase
• Vacation- up to 200 hours per year depending on length of service
• Medical, Dental, and Vision Insurance- Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
• Flexible spending accounts & Health savings account options
• Retirement Plans: Oregon PERS Plan or employer matching plans like 403b,401a, and 457b
• Sick Leave- up to 96 hours per year
• 8 paid holidays per year
• Substantial Tri-met and C-Tran discounts
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Public Student Loan Forgiveness eligibility
• Onsite Childcare Service & Gym
• Health & Wellness Program
• Career Center

Function/Duties of Position

The ED is responsible for assessing patient needs, planning and coordinating interventions and consultations. Procedures and treatments provided in the ED include but are not limited to: placing venous access, drawing bloodwork, medication, fluid and blood administration, radiography, extremity splinting and reduction, laceration repair, moderate and deep sedation, ultrasonography, intubation, cardioversion, D&Cs, sexual assault exams, cardiopulmonary resuscitation and imminent deliveries. Patient population and diagnoses vary from minor to critical care and include chest and abdominal pain, extremity injuries and trauma, migraine, overdose, seizure, dehydration, heart failure, respiratory distress, acute stroke, acute STEMI, acute psychosis/psychological emergencies, infection, and sepsis. Patients may frequently present with alcohol or drug abuse history, and complex medical histories. The ED Team works determine if the patient requires admission or discharge with resources and referrals. The nurse-to-patient ratio is 1:1 to 1:4 based on the patient's dynamic stability and acuity.

1) SAFETY & PATIENT EXPERIENCE - Act to promote a safe environment and Patient and Family Centered Care across the continuum to promote service excellence to foster exceptional experiences for our patients. Refer issues to charge nurses, primary nurse, nurse manager or director.
Greet and provide information to customers.
Answer and triage call lights
Conduct safety/environment of care surveillance
Post Fall Risk and Isolation signs
Print wrist bands and labels
Facilitate patient and family experiences
Orient to unit and visitor policies
Assist with communications between patient/family and healthcare
team members
Provide way finding
Track patient belongings (lost and found)
Support patient and family centered care across the continuum through
Service Excellence.
2) COMMUNICATIONS & OPERATIONS - Support operations necessary to meet the needs of the unit.
Communicate in a respectful, caring and non-judgmental manner.
Facilitate unit communications
Receive, screen, transfer and place phone calls for a multi-line phone: coordinate post-discharge concerns appropriately
Facilitate Faxes, assist with paging
Make nurse-call assignments
Utilize RightFax
Utilize LifeNet for incoming ECG transfer and notify charge RN
Schedule VIP (hospital transport) request
Coordinate other patient transports
Assist with VRAD Night hawk read process and notify the physician
Assemble/disassemble and scan medical records
Report and track equipment requiring maintenance
Maintain the workstation, supplies, resource materials
Send/receive materials in P-tube
Reconcile Epic down time entries (census)
Copy materials as requested.

3) RESOURCE - Serve as a resource to the unit to expedite the efficient functioning of the unit.
Request and track ITG/Facilities work orders
Make staffing calls at direction of Charge Nurse or Manager
Coordinate Night Hawk reads
Print trip tickets
Create, print, and distribute flyers
Deliver mail
File materials as needed
Assist with payroll as needed
Maintain logs and statistics related to unit operations and projects
Complete inventories as designated
Other duties as assigned
4) Demonstrate performance consistent with Departmental, Divisional and Organizational expectations and core competencies; maintain confidentiality and privacy of patient information; prioritize Health Unit Coordinator responsibilities and seek consultation when needed; perform area specific skills and follow established protocols; demonstrate fiscal accountability and the effective use of resources.
5) Assume responsibility for professional / job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems; maintain knowledge base essential to the role of Health Unit Coordinator
6) PATIENT CARE and HOUSEKEEPING-all HUCs are multi-skilled and may assist with patient care as required:
Participating in patient transport
Escort patients at time of discharge
Clean patient rooms after discharge and prepare for admit
Straighten nourishment and utility areas
Notify charge nurse or appropriate department of broken equipment
Clean equipment
Cover for ED Tech if cross trained as needed

Required Qualifications

• High school diploma or equivalent.
• One year of clerical experience in a health care environment or equivalent combination of experience and training that would provide knowledge and skills listed below.
• Basic knowledge of medical terminology, abbreviations and symbols.
• Ability to read, write and speak fluent English.
• Basic math skills.
• Demonstrated computer skills
• Demonstrated customer service skills
• Ability to prioritize and multi-task.

Preferred Qualifications

• Previous hospital or clerical experience preferred.
• Customer service related experience preferred.
• National Health Unit Coordinator certification preferred