Brattleboro Memorial Hospital /

Southern Vermont Health Services Corporation

Job Description

Job Title: UNIT COORDINATOR - Emergency Department

Job Code: 186

Hours: Per diem

FTE: Per diem

Weekend Schedule: Rotating

Holiday Schedule: Rotating

Call Schedule: N/A

FLSA Status: Non-exempt

Department Name: Emergency Department (6780)

Location: Brattleboro, Vermont

POSITION SUMMARY

The Emergency Department (ED) Unit Coordinator utilizes strong interpersonal and organizational skills to support an efficient and well-functioning clinical environment. The Unit Coordinator managing patient reception, communication, and clerical tasks. Key duties include answering multi-line phones, maintains and organizes medical records, orders and tracks departmental supplies, and communicates effectively with team members and ancillary services to support patient care operations. The coordinator demonstrates professional telephone etiquette, handles inquiries with diplomacy, and ensures strict adherence to patient confidentiality standards.

DEPARTMENT SCOPE OF SERVICE

The Emergency Department is a Level III facility according to the guidelines of the Accreditation Manual for Hospitals. The 14-bed unit is always open 24 hours a day with at least one physician on duty and a roster of on-call physicians and specialists available within thirty minutes. Registered nurses staff the department. All nurses are ACLS/PALS/BLS certified. The patient population includes patients of all ages, and care provided ranges from definitive treatment of non-urgent, urgent and emergent medical and surgical conditions to stabilization and transport of the critically ill or injured. Birthing Center nursing staff are available for consultation or to assist in the care of neonates, infants and obstetrical patients.

Customer Service and Patient Relations

• Demonstrates excellent customer service to maintain positive patient relations.
• Communicates clearly, directly, and courteously with patients and their families while maintaining discretion and confidentiality.
• Responds promptly and professionally to telephone calls, HEAR radio, and TTY communications.
• Ensures compliance with all HIPAA regulations, including safeguarding patient information and restricting unauthorized access to admitting areas and records.
• Routes call appropriately and efficiently.
• Reports suspicious calls to the nursing team leader or nursing supervisor as needed.
• Does not provide medical advice to patients.
• Maintains a calm, efficient, and competent demeanor in all duties.
• Uses sound judgment in prioritizing registration tasks.
• Refers patients to the business office for financial-related inquiries when appropriate.
• Obtains accurate and complete demographic information when processing patient registrations
• Ensures all patient demographic information is complete and up to date.
• Collects guarantor details, as well as next of kin, spouse, or other responsible relatives.
• Updates patient registration records whenever new or corrected information is received.
• Facilitates the collection and distribution of patient information
• Updates patient information in the EMR as necessary.
• Processes chart for HIM
• Processes downtime forms or paper requisitions as needed.
• Arrange transport for transferring patients to Psychiatric facilities, Nursing Homes, Higher Level of Care or Private Residences.
• Copies record as necessary for transferring of patients.
• Receives and transmits faxes as appropriate.
• Prints Ambulance Reports to place in EMR.
• Facilitates the admitting process for Inpatient/Observation or Surgery admissions in the EMR.
• Answers the EMS radio as necessary and documents information received.
• Arranges TelePsych and TeleNeuro consults through DHMC
• Assists with arranging Helicopter Transfers and notifying appropriate staff with ETA of landing
• Process forms for OrthoCare ensuring accuracy and attaching appropriate documentation.
• Distribute proper paperwork for involuntary psychiatric patients to clinicians and follow the proper procedures to complete the process timely.
• Assist in initiation of Interpreter services using hospital policy and procedures.
• Maintain the cardiovascular list in the EMR for outstanding EKG’s and reconcile
• Participates in Direct Patient Care as Appropriate
• Transports patients to other departments as requested.
• Prepare and cleans examination rooms as needed.
• Assists with lifting and moving patients safely from one location to another.
• Performs EKG’s
• Answers patient/bathroom call lights
• Supports Daily Unit Operations to Ensure Efficiency
• Completes and distributes the daily triage call sheet.
• Ensures an adequate supply of ED forms is available and verifies that all forms are the most current versions.
• Maintains an up-to-date directory of telephone numbers for staff, physicians, community resources, and in-hospital services.
• Assists ED Clinicians in paging/calling consulting Clinicians.
• Communicates STEMI, STROKE, TRAUMA, SEPSIS alerts to appropriate staff
• Submit email tickets for Plant Services/Help Desk for repair needs.
• Hospital Alarms, Emergency Codes, and Phone Responsibilities
• Demonstrates the knowledge and ability to promptly assess and respond according to established protocols for all hospital alarms and emergency codes received in the Emergency Department.
• Preceptor / Orientation Responsibilities
• Serves as a resource and coordinator for the orientee throughout the orientation process.
• Acts as a role model by adhering to established standards of practice and BMH policies and procedures.
• Reviews and monitors completion of the orientee’s skills checklist.
• Assesses the orientee’s current skill and knowledge level.
• Develop plans and identifies resources to support the orientee in acquiring necessary skills.
• Provides direct observation along with timely, ongoing feedback—both positive and constructive—regarding performance.

QUALIFICATIONS

EDUCATION:

• High school graduate or equivalent.

EXPERIENCE/SKILL SETS:

• Experience in a health care environment preferred.
• Knowledge of Medical terminology preferred.

LICENSURE/CERTIFICATION(S):

• Current Healthcare Provider CPR certification required.

OSHA CATEGORY

OSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards.

On-the-job time is spent in the following physical activities. Show estimated time spent by checking appropriate boxes below.

• Standing - 1/3 to 1/2
• Walking - 1/3 to 1/2
• Sitting - 1/3 to 1/2
• Talking or Hearing - 2/3 or more
• Use of hands to finger, handle or feel - 1/3 to 1/2
• Pushing/Pulling - Up to 1/3
• Stooping, kneeling, crouching or crawling - Up to 1/3
• Reaching with hands and arms - Up to 1/3
• Tasting or smelling - None

This position requires that weight be lifted or force be exerted. Show how much and how often by checking the appropriate boxes below.

• Up to 10 pounds - None
• Up to 25 pounds - None
• Up to 50 pounds - Up to 1/3
• Up to 100 pounds - Up to 1/3
• More than 100 pounds - None

This position has special vision requirements.

• Vision Requirements - No Special Vision Requirements

WORK ENVIRONMENT

This position requires exposure to the following environmental conditions. Show the amount of time by checking the appropriate boxes below.

• Wet, humid conditions (non-weather) - None
• Work near moving mechanical parts - None
• Fumes or airborne particles - None
• Toxic or caustic chemicals - None
• Outdoor weather conditions - None
• Extreme cold (non-weather) - None
• Extreme heat (non-weather) - None
• Risk of electrical shock - None
• Work with explosives - None
• Risk of radiation - Up to 1/3
• Vibration - None
• The typical noise level for the environment is:
• Very Quiet
• Quiet
• Moderate Noise
• Loud Noise
• Very Loud Noise
• Hearing
• Ability to hear alarms on equipment
• Ability to hear calls
• Ability to hear instructions from physician/department staff/others

EEO/ADA Statement

Brattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.

Compensation Disclosure in Accordance with Vermont Act 155

In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process.