Nexus Family Healing is actively hiring Crisis Responders for the Southeast Regional Crisis Center (SERCC) in Rochester, MN! This is an exciting opportunity for an individual who is passionate about mission-driven work while aligning communities and regional partners to provide the right kind of care for individuals experiencing mental health crises across southeast Minnesota.

Nexus Family Healing is a national nonprofit network of mental health agencies with over 45 years of restoring hope for thousands of children and families through outpatient/community mental health services, foster care, adoption, and residential treatment.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Pay, location, schedule:

• $24-26 per hour, non-exempt
• On-site in Rochester, MN
• On-call schedule: pick up at least 2 shifts monthly
• Schedule mostly 12p-10:30p or 2p-12:30a with occasional overnight or daytime coverage

Nexus’ Comprehensive Benefits Include:

• Generous PTO
• 401k match
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary: The Crisis Responder assists eligible clients and their families at times of difficulty and in crisis. Responders support the client and family system through assessment of needs and providing a plan with access to needed medical, social, and educational services that promote stability, healthy family functioning, and keeping the family unit together. The Crisis Responder aligns themselves with the client, their experiences and needs and always within their culture, and community.

Primary responsibilities:

Client & Family Support

• Provide compassionate, trauma-informed care and serve as a liaison for families.
• Screen for trauma and collaborate on care plans with clinical oversight.
• Support families with resources, crisis stabilization, and warm hand-offs to services.
• Promote resilience and healing through culturally responsive approaches.
• Communicate professionally with clients, families, and team members.

Community Engagement

• Build strong community partnerships to support seamless referrals.
• Advocate for resources and services at local and broader levels.

Compliance & Documentation

• Maintain accurate and timely documentation in line with agency and HIPAA standards.
• Follow ethical practices and confidentiality protocols.
• Adapt schedule to meet client needs and service demands.

Required Education and Licensure:

• Bachelor’s degree in a helping field such as Social Work, Counseling or other Human Service field required. Pertinent equivalent community work and experience will be considered.
• Qualified candidates are required to meet the Mental Health Practitioner criteria as defined in MN Statutes section 245.462, subdivision 17 located at https://www.revisor.mn.gov/statutes/cite/245.462
• 1+ years’ experience in crisis assessment and de-escalation, behavioral intervention, and/ or direct work with youth and families.
• 1+ years’ experience working with individuals with a mental illness, substance use disorders, or developmental disability.
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements

Preferred Education and Experience:

• Experience in crisis/mobile/residential or community work with children/youth and families.
• Experience working within home and/or community settings.
• Experience working in diverse communities and populations.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.

Commitment to Diversity, Equity, & Inclusion:

At Nexus Family Healing, our voices and actions will be focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!

Keywords: “Trauma-Informed Care”, “Residential Treatment”, “Direct Care Professional”, “Direct support”, “Youth Support Professional”, “Mental Health”, “Children’s Mental Health”, “Social Work”, “Social Services" “Psychology”, "Overnight Shift" "Youth Care" "Counseling" "Community" "QMHA", "QMHP", "social justice", "LGBTQ safe", "mission-driven", “caring career", "behavioral health”

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