Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.

With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer set international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!

Location: Onsite, Dallas Office - 2555 Regent Blvd, Dallas, TX
Reports to: Remote Support Manager
Direct Reports: None
Standard Schedule: Monday - Friday, 8 a.m. - 5 p.m. Central Time (start/end times may vary depending on region/time zone coverage); rotational On-Call with some evenings and weekends
FLSA Status: Exempt/Salary
Compensation: $75K and 90K

JOB DUTIES AND RESPONSIBILITIES:

• Responds to and returns calls from customers, both external and internal, regarding electrical and electronic inquiries.
• Assists customers and technical staff in identifying and sourcing defective and replacement parts.
• Listens to customer concerns attentively, seeks to fully understand their issues, and asks relevant questions to gather necessary information for resolution and support.
• Conducts research and analysis of equipment errors to identify potential causes.
• Evaluates how changes in conditions, operations, and environment impact equipment functionality.
• Collaborates with engineers, customers, vendors, and other stakeholders to discuss and troubleshoot electrical, electronic, and/or computer hardware/software issues related to company equipment.
• Maintains detailed documentation of technical procedures and interactions.
• Programs and configures electronic modules and computers as required.
• Monitors and follows up on outstanding issues in coordination with relevant parties.
• Communicates complex technical information and solutions to customers with varying levels of technical expertise.
• Occasionally works on customer sites (approximately 10% or less) to address and resolve technical issues.
• Ensures the appropriate handling of confidential company information and documentation.
• Performs additional related responsibilities as needed to meet business requirements.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• A Bachelor's Degree in Electrical Engineering, coupled with a minimum of 6 years of relevant work experience within the printing industry. Candidates possessing an Associate's Degree or other applicable technical certifications may be considered if they have at least 8 years of related work experience in the printing industry. Extensive industry experience (10+ years) may be accepted in lieu of a degree
• Demonstrated experience with industrial equipment is preferred, along with a strong understanding of printing equipment, processes, and the industry as a whole.
• The position requires extensive travel, exceeding 75% international and domestic travel during the initial 1-2 years of employment, with an expectation of approximately 15% travel thereafter.
• Experience with various software tools relevant to the printing industry is essential.
• Relevant experience may be acquired concurrently during employment.

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, creed, national origin or ancestry, or any other status protected by federal, state, or local law. Information collected by the application process is solely to determine suitability for employment, verify identity, and maintain employment statistics of applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauer’s HR Department at NA-HR@koenig-bauer.com or 469-532-8120 if you need assistance completing this application or to otherwise participate in the application process.