Admissions Coordinator

Reports to: Director of Admissions

Job Category: Hourly | Non-Exempt | Full-Time

Salary Range: $23.08 to $26.44 per hour

Job Site: Remote (must reside in Colorado)

Job Summary:

The Admissions Coordinator is the main point of contact for families and clients. This role supports the administration of the entire admission process, including screening applicants by acquiring relevant information and articulating all aspects of the program and its requirements.

Education and Experience:

• Bachelor’s degree preferred, high school diploma or equivalent required.
• Basic experience in customer service, sales, or marketing preferred.
• Experience in substance abuse or mental health field preferred.
• Experience with CRM system preferred.

Required Skills/Abilities:

• Valid, unrestricted Driver's License.
• Excellent verbal and written communication skills.
• Strong relationship building skills.
• Ability to listen well and offer solutions.
• Ability to act with integrity, professionalism, and confidentiality.
• Willingness to learn and a teachable attitude.
• Strong collaboration skills with the ability to think creatively and share ideas.
• Willingness to be on-call evening and weekends via telephone.
• Proficient with Microsoft Office Suite or related software.
• Adept at quickly learning new systems and platforms.

Duties/Responsibilities:

• Answer phone calls and provide information about NRT’s programs and services.
• Learn and maintain knowledge of RTC, HIOP, IOP, OP and Detox admission criteria.
• Enter admissions and referral data into the CRM.
• Maintain consistent communication with Admissions leadership concerning the admission strategy of any/all qualified clients.
• Conduct client transports if needed.
• Facilitate complex admissions involving multiple individuals.
• Assess the clinical & financial qualification of clients for appropriate admission.
• Coordinate private-pay and/or insurance financial arrangements for treatment including verification of benefits, identification of financial guarantor, and payment arrangements.
• Collect and/or coordinate logistics of payment collection.
• Internal communication with the Medical/Clinical team to ensure prospective client(s) meet appropriate admissions criteria and gain approval.
• Coordinate with Marketing/Outreach to expedite referrals to/from the facility.
• Facilitate pre-admission communications with client, family members, referents.
• Conduct pre-admission assessments.
• Respond to all telephone inquiries regarding admission made to the facility within 30 minutes of a missed call.
• Ensure admissions to the facility occurs in a timely and seamless manner.
• Ensure client, family, and referent satisfaction with the Admissions process.
• Assist with Alumni communication, and in the collection of post-treatment program outcomes data.
• Maintain strict client confidentiality, HIPAA compliance.
• Adhere to Joint Commission and all State and Federal regulations.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to communicate effectively via phone and video conferencing.
• Must be able to lift 15 pounds at times.
• Driving in all weather conditions.

Benefits & Perks:

Health and Wellness

• Medical, dental and vision insurance*
• Supplemental accident and hospital indemnity coverage*
• Voluntary Term Life insurance*
• Employee Assistance Program
• Monthly wellness reimbursement*

Financial

• Competitive salary
• Employee recognition and rewards programs
• Employee referral incentive program
• Employer-sponsored 401(k) plan

Work/Life Perks

• Professional growth and development
• Continuing education reimbursement
• Unlimited paid time off (exempt employees) + sick days
• Paid time off policy (non-exempt employees) + sick days
• Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)

*Full-time employees

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.