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Equipment/Delivery Tech

Position Summary
- Delivers home equipment, educates the client and/or caregiver on appropriate use and monitoring. Performs maintenance, calibration, preventative maintenance plans and tracking systems on home medical equipment. Accepts referrals for home medical equipment from discharge planners, physicians, clients and family members and documents appropriate information in the chart.
Minimum Qualifications
- Work Experience
  - Two years of previous work experience in the home medical equipment field preferred.
- Education
  - High school graduate or equivalent preferred.
- Certifications/Licensure
  - Valid Kentucky driver’s license required.
  - Motor vehicle record check required and will be performed annually.
Job Specific Performance Standards
- The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.
  - Operates company vehicle to make deliveries. Maintains records of deliveries in accordance to department procedure. Adheres to driving laws and regulations and assures safe operation of vehicle. Conducts general maintenance checks on company motor vehicle. Reports maintenance issues. Maintains record of maintenance checks.
  - Accepts and processes referrals for home medical equipment from discharge planners, physicians, clients and family members. Completes admission assessment form and documents appropriate information in the patient chart.
  - Delivers, sets-up and demonstrates equipment and educates the client and/or caregiver on appropriate use and monitoring. Communicates and records pertinent information received from customers, clients, and others while doing delivery. Completes necessary paperwork when delivering or picking up equipment including review of the MedEquip orientation manual. Completes check off sheets pertaining to the equipment delivered as well as the Plan of Care for the equipment.
  - Schedules routine monthly home visits and follow geographical directions. Performs ongoing maintenance in the client’s home as well as completion of required paperwork regarding the patient as well as the equipment. Delivery Technician makes notes and discusses with the Respiratory Therapist regarding additions to the Plan of Care, problems or needs of the patient.
  - Performs routine maintenance of equipment in office to meet manufacture guidelines. Records and maintains records regarding home medical equipment.
  - Answers incoming calls and greets visitors to department within a timely fashion. Determines nature of call/visit and provides appropriate response, guidance. Refers more complex issues appropriately.
  - Maintains current knowledge of floor stock and catalogs in order to assist customers with inquiries, rentals, and purchases of equipment and/or supplies. Assist in maintaining display/work areas to ensure the safety of clients and other personnel.
  - Performs maintenance, calibration, preventative maintenance plans and tracking systems on home medical equipment. Follows policy and procedure manuals, manufacturer’s operating, maintenance, and care guidelines for equipment.
  - Understands and is familiar with the DMERC manual and how to determine coverage guidelines for HME. Is comfortable with making phone calls to insurance companies regarding benefits, prior authorization, and claim information as it relates to home medical equipment.
  - Performs general maintenance checks on departmental vehicles. Follow Med Center Health’s vehicle-driving policies.
  - Conducts continual analysis of effectiveness of areas and responsibilities. Develops recommendations for improvements and implements changed programs, procedures, processes.
  - Follows regulatory requirements including regulations administered by the Pharmacy Board related to oxygen tracking/safety, Medicare and Medicaid Regulations and JCAHO Standards. Observes the Infection Control Plan (i.e. Universal Precautions, PPE, etc.).

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